ADDA provides multiple ways to notify residents of visitor approvals. These notifications follow a step-by-step process so that approvals happen quickly without causing delays at the gate. Notification Types:

In-App Notification (Primary)

• A real-time notification is sent to your ADDA app.

• You can Approve or Deny the visitor directly from the notification.

Automated IVR Call (Fallback)

• If you do not respond to the app notification, you will receive an automated call.

• You can respond using your phone keypad: Press 1 to Approve Press 2 to Deny

To learn how to enable or manage these notification settings, please refer to the following help article:
How to enable GateKeeper notification settings

How the notification process works

1. Verification Request Sent
   The security team sends a visitor approval request to the resident.

2. App Notification (First Step)
   You receive a notification on your phone, which stays active for 110 seconds.
   You can approve or deny the request directly from this notification.

3. IVR Call (If no response)
   If there is no response within 55 seconds, an automated IVR call is triggered.
   You can approve or deny the visitor during the call.

4. Manual Call by Security (Final Step)
   If there is still no response, the security guard may call you directly to get approval.

Why is there a 55-second time limit?

The time limit is set to keep visitor entry smooth and avoid delays at the gate.

For example, if several visitors arrive at the same time, the security guard cannot wait too long for one visitor's approval. The 110-second window gives you enough time to respond, while allowing the guard to continue handling other visitors.

If there is no response within this time, the system automatically moves to the next step (IVR or manual call). This ensures that the process continues without creating long queues or confusion at the entrance. Author: Veeresh