How do I troubleshoot/diagnose Visitor Approval notifications in the ADDA app?

How do I troubleshoot/diagnose Visitor Approval notifications in the ADDA app?

Follow these steps to diagnose the issue:

Step 1: Open the ADDA App.

Step 2: Tap on the Bell icon (top right).

Step 3: Tap on "Missing out on a few notifications?"

The App will automatically check the required settings and permissions. and, It will suggest the necessary changes.

Once you apply them, you will receive a Test Visitor Approval notification.

If you are still facing notification issues, please try the following from the same page:

  1. Update the App to the latest version 
  2. Check the FAQ for phone-specific settings 
  3. Try logging out and re-login into the App 
  4. We are a few taps away. Reach out to us
Please submit a ticket, and we will check and guide you in fixing the issue.
NotesNote: The Visitor Approval Test Notification works only if your society opted for ADDA GateKeeper.

Author: Sandhya




    • Related Articles

    • Notification Troubleshoot - I am not receiving ADDA App Notifications on my phone

      Notification Troubleshoot guide Step 1: We have a simple screen in the App which can help you understand why you are not receiving notifications. This is how you can use this feature. If you see any of the following screens during test notifications, ...

    • Transition to ADDA Gatekeeper App - Potential Notification Issues and Solutions

      You have recently subscribed to the ADDA Gatekeeper application. During this change management process, we anticipate potential issues, such as Visitor App to App notifications, arising from various parameters outlined below. We kindly request your ...

    • What is Silent Approval in the ADDA App?

      Silent Approval allows certain visitor categories, like Delivery, Cabs, Home Services, or Guests, to enter your community without asking for your approval each time. When Silent Approval is enabled, you will still receive informational notifications ...

    • How to Enable or Disable Silent Approval in ADDA app?

      You can easily enable or disable Silent Approval for different visitor types, such as Deliveries, Cabs, Home Services, and Guests. To Enable Silent Approval: Open the ADDA Application. Go to Home → Gate Updates → Silent Approval (icon) or My Unit → ...

    • Visitor Verification workflow

      Step 1 : When the Security triggers the Visitor notification to the resident, the Gatekeeper application tries to reach the resident application for 55 seconds, and the app-to-app notification will be triggered simultaneously for all the unit ...