Transition to ADDA Gatekeeper App - Potential Notification Issues and Solutions

Transition to ADDA Gatekeeper App - Potential Notification Issues and Solutions

You have recently subscribed to the ADDA Gatekeeper application. During this change management process, we anticipate potential issues, such as Visitor App to App notifications, arising from various parameters outlined below. We kindly request your cooperation during this transition phase, and rest assured, we will address these issues in a phased manner.

  • Connectivity Issues: In cases of internet instability or insufficient bandwidth at the security or resident end, residents or security guards may experience delays in receiving notifications/response. 

  • Operating System: The operating system may restrict certain app functionalities, especially if the app has not been used for a while, causing it to enter sleep mode and stop sending notifications.

  • Battery Optimization: Enabling battery optimization settings on mobile devices might restrict the app from running in the background, potentially causing delays or they may not receive the notification.

  • Do Not Disturb (DND) Mode:  If Android's DND mode or iPhone's focus mode is active, and the Embassy Resi app isn't added to the allowed list, notifications may not be received.

To enhance residents' experiences, we recommend the following ways:-

  • Enable Auto-Approval: For frequently visited categories such as deliveries, consider enabling auto-approval to streamline access for such visitors. 

  • Add Expected Visitors: Suggest residents to use the Expected Visitors feature to expedite the entry process.

  • Troubleshooting Steps: Encourage residents to follow troubleshooting steps for self help Notification troubleshoot.

  • Raise a Support Ticket: If issues persist after following the troubleshooting steps, residents are needed to raise a support ticket for further assistance.This way we can try to resolve their issue.

We are committed to assisting you to the best of our ability, acknowledging that the notification issue may not have a permanent resolution due to the factors mentioned. 

If you have any further queries or concerns, please feel free to reach out to ADDA software support

    • Related Articles

    • Notification Troubleshoot - I am not receiving ADDA App Notifications on my phone

      Notification Troubleshoot guide Step 1: We have a simple screen in the App which can help you understand why you are not receiving notifications. This is how you can use this feature. If you see any of the following screens during test notifications, ...
    • How to enable Gatekeeper notification settings?

      On the ADDA App, you can enable the settings to enable/disable the Gatekeeper settings. Login to ADDA -->> More -->> Under Settings -->> Gatekeeper Settings. You will find two options: (I) Notify by App Notification - The visitor entry will be ...
    • How to do a full sync on Gatekeeper App?

      The full sync option in the GateKeeper app is used to sync all the data added or changes made from the admin portal to the Gatekeeper App. Please follow the steps below to do a full sync in the Gatekeeper App: Log in to the ADDA Gatekeeper App -->> ...
    • How to send App Notification/Flash?

      App Notifications/Flash messages are promptly delivered to users with the ADDA App, appearing as instant notifications on their mobile devices. Additionally, when users log into the ADDA portal, these messages are displayed as flash notifications. ...
    • I am already a registered user of an ADDA and how to join another ADDA?

      If you are a registered user of any ADDA and you wish to join another community using ADDA, You can follow the below procedure for joining the other Society ADDA. Login to ADDA App -->> On the "Home" Page you will find a small drop-down next to your ...