Notification Troubleshoot - I am not receiving ADDA App Notifications on my phone

Notification Troubleshoot - I am not receiving ADDA App Notifications on my phone

Receipt of notifications can fail for several reasons. It could be a problem of incompatible phone settings or failure to process an app update successfully. Read on to find a few DIY solutions to resolve notification receipt failure.

  1. Notification delivery depends on ADDA App Settings :


    1. Go to ADDA App >> Profile Page >> Notification Settings/Gatekeeper Settings >> Please check if all the notification settings are switched On.  

    2. Go to ADDA App >> Profile Page >> Notification Settings >> Send Me a Test Notification. It will check the settings and process notifications. If it fails there could be several reasons, please continue the following

    3. Re-login to ADDA App 

    4. Clear the data /cache. Go to phone settings. Settings >> Installed app or Apps and Notification >> Choose ADDA app >>storage/memory >> Clear Data/ Clear cache data. Click on the clear Data

    5. Reinstall/Upgrade ADDA App 


  1. Notification delivery depends on Device Settings :


    1. If you have any Battery Optimizer Apps like Greenify, Clean Master, Wakelock detector etc please whitelist ADDA App in them 

    2. Some phones may not receive notifications if you force kill the app. Please ensure the back button is pressed to exit app. 

    3.  If your mobile has Autostart, please list ADDA in the Autostart app.

  1. Different Phones have issues with Notifications due to device model specific settings. We have listed some troubleshooting methods for the following popular phones :

    Iphone Phones

Asus Phones

Lenovo Phones

One Plus Phones

Samsung Phones

Xiaomi Phones

Vivo Phones

There is a helpful list by slack, please check it out: Android Notification Issues

If your phone model is not listed here please send us a mail at support@adda.io with the make and operating system of your phone.


If the issue persists please check the following references :

  1. Doze mode impact

  2. Developer doze mode test

  3. Effects of doze standby

  4. Whatsapp notifications help

  5. Manufacturers tweak impact notifications

  6. Force stop of app kills notifications

  7. Notifications stop on stopping app

  8. Broadcast receiver issues


    • Related Articles

    • I am not receiving notifications on my ADDA Application.

      Please follow the below steps in case you are not receiving notifications on your ADDA App: Step 1. Clear the data /cache Go to the phone settings Settings >> Installed app or Apps and Notification >> Choose ADDA app>>storage/memory>>Clear Data/ ...

    • Notification Issues - Lenovo Phones

      Enable the Auto-Start settings for ADDA app: From the app drawer, tap on ‘Settings’. Click on ‘Power Manager’ and select background app management. Enable ‘ADDA’ to allow auto-start. Post this, you can also perform Test Notifications on ADDA app by ...

    • How to send App Notification/Flash?

      App Notification/Flash message will be sent as an App Notification instantly to users who have ADDA App. Also it will be shown to the user when he or she logs into the ADDA. This feature is very similar to getting any new message notifications on ...

    • Not receiving emails from ADDA?

      If you’re facing issues in receiving emails from your ADDA, follow the steps below to eliminate possible causes of the issue. Please note different email clients treat Mailing List emails differently, depending on their spam filtering algorithm etc. ...

    • Not receiving the notification on Lock screen.

      Please change the ADDA App setting on your phone. Settings >> Installed Apps >> Search and Select ADDA App >> Notifications >> Enable Lock screen notifications.