What is the meaning of IVR or automated call?
IVR (Interactive Voice Response) or automated call is a feature in the ADDA app that ensures you never miss a visitor entry request. If you don’t respond to the visitor approval notification within a certain time, ADDA triggers a system generated call so you can take action without delay.
Author: Danish
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How to Manage Automated Call (IVR) Receivers?
Step 1: Log in to the Embassy Resi App > Go to More > Settings > Gatekeeper Settings. Step 2: In the Gatekeeper Settings, you will find the section for “Automated Call (IVR) Receivers”. Key Points: 1. Receiver Roles: -1 → Primary IVR Receiver (This ...
How can I send Email/Call to a selected user using ADDA Admin App?
Login to ADDA Admin App -->> Go to "Users" Tab -->> Active -->> Search & click on the user whose details you wish to send Email or Call -->> You will find buttons for sending email/call under Contact details section.
What types of notifications are available for visitor entry approvals on the ADDA app?
ADDA offers two types of notifications to help residents approve or deny visitor entries conveniently: In-App Notification: A real-time notification is sent directly through the ADDA app. You can instantly approve or deny the visitor entry from ...
How to enable Gatekeeper notification settings?
On the ADDA App, you can enable the settings to enable/disable the Gatekeeper settings. Open your ADDA App → Tap on the "More" option located at the bottom right of the home screen → Go to Settings → Select Gatekeeper Settings. You will find two ...
Visitor Verification workflow
Step 1 : When the Security triggers the Visitor notification to the resident, the Gatekeeper application tries to reach the resident application for 55 seconds, and the app-to-app notification will be triggered simultaneously for all the unit ...