Community Forms allow a community to collect information and supporting documents from residents for activities such as move-in, move-out, renovations, vendor access, parking requests, and other community-related requirements.
Forms are created and configured by Admins and can be submitted by residents through the ADDA App or Resident Portal. Admins can also configure approval workflows and, where required, issue a permit after the form is approved.
1. Where can an admin create a Community Form?
Path: ADDA Portal → Click on Admin → Community forms → Setup → Click on Create Forms
Admins can configure:
Form Name & DescriptionWho can submitVisibilityQuestionsApproval Levels (optional)Permit Settings (optional)Publish
When can a permit be used?
A Permit can be used when a Community Form requires management approval for an activity or work to be carried out by a resident.
For example, if a resident wants to carry out interior renovation work in their unit, the resident can submit a renovation-related Community Form. Once the required approval is completed, a permit can be issued to confirm that the work has been approved by the management.
The permit can include relevant details such as:Resident Name
Unit Number
Email Address
Permit Name
Other relevant information captured through the form
Terms and conditions or instructions provided by the Admin
How can an admin set up a permit?
While creating or editing a Community Form:
1. Configure the required Approval Levels.
2. Go to the Permit section.
3. Select Issue Permit → Yes.
4. Enter the Permit Name, for example, Renovation Permit.
5. Add any applicable terms and conditions or instructions in the Footer Note.
6. Use the Preview option to review how the permit will appear.
7. Save and publish the form.
Important: The Permit option is available only when an approval workflow is configured for the Community Form, as the permit is issued after the required approval is completed.
Who can be the approvers, and how are approvers set?
L1 Approver
L2 Approver
L3 Approver
Admins can select who will approve the form at each approval stage.
Path: Community Forms → Setup → Approver Setup → Select L1 / L2 / L3 Approvers
Important: Only users who have access to Community Forms will appear in the approver list.
If an Admin does not have Community Forms access, their name will not be available for selection.
The approval flow runs in order:L1 Approves → L2 Approves → L3 Approves (if configured) → Final Status
If approval is not required, Admins can publish the form without adding approvers.
What question types can be added to a community form?
Admins can add any combination of the following question types:
Short Answers
Allows residents to enter a short free-text response.
Example: Name, contractor details, brief explanation, or notes.
Paragraph
Allows residents to provide a longer text response when more detailed information is required.
Admins can use this option when the response may require multiple sentences or detailed explanations. A character or word limit can be configured where applicable.
Example: Detailed description of renovation work or additional information about a request.
Single choice
Allows residents to select one answer from the available options.
Example: Yes/No, Owner/Tenant, Tower selection, or Move-in/Move-out
Multiple choice
Allows residents to select multiple applicable answers.
Example: Items being moved, services required, or amenities requested.
Numbers
Allows residents to enter a numerical value.
Example: Contact number, quantity, number of workers, or other numerical information required for the request.
Date
Allows residents to select a date from a calendar.
Example: Move date, booking date, or planned work start date.
File upload
Allows residents to attach supporting documents.
Up to 5 files per question, with a maximum file size of 8 MB per file.
Example: IDs, contracts, renovation plans, insurance documents, or other proofs.
Acknowledgement checkbox
Allows residents to confirm that they have read and understood specific information or agree to certain terms.
Example: Dues clearance, community rule compliance, key return, or acceptance of responsibility.
Note: Mandatory questions must be answered before the form can be submitted.
Where do residents find and submit the community form?
On the ADDA app
Open ADDA More → Community Forms → Select form → Fill in details → Submit
On the Resident Portal (Web)
Log in → Community Forms → View available forms → Submit online
Residents can also:
Check the form status (Pending / Approved / Rejected)
Read Admin comments
Reply when additional documents or information are requested
How is the permit issued and viewed?
Once the required approval process is completed, the permit is automatically generated and sent to the user's registered email address.
To view the permit:
Community Forms → Responses → Approved → Search for the relevant form → Click View
The Admin can open the issued permit and review the permit details.
How can an admin resend a permit?
If a permit needs to be resent to the resident:
Community Forms → Responses → Approved → Search for the relevant form → Click Resend Permit
The permit will be resent to the user's registered email address.