Helpdesk
How can I update domestic staff details like Name, Badge No., etc., and assign additional units using the ADDA Community Manager app?
Log in to ADDA Community Manager App -->> More -->> Staff Manager -->> Search and click on the staff for whom you wish to update the vaccination status -->> Click on the pencil icon against Edit in the "Basic Details" section -->> Once details are ...
On ADDA Community Manager App, how can we change the expiry date of any posted Announcement?
Log in to the ADDA Community Manager App -->> More -->> Announcement Manager -->> Click on the notice for which you change the expiry date -->>Click on the edit button on the Top most right corner -->>Click on "Change Expiry Date".
How can I create Meetings and use its other features using the ADDA Community Manager App?
You can take the minutes of the meetings right on the App, right against the agenda. Once the meeting is done, simply publish the minutes and all attendees receive them over email. (I) Steps to create a new meeting: Login to ADDA Community Manager ...
How can an admin create a helpdesk ticket (on behalf of a resident) using the ADDA Community Manager app?
Log in to ADDA Community Manager App -->> Helpdesk -->> Click on the "+" sign to create a ticket -->> Enter the details of the issue being faced -->> Click on Create. Note: For on-behalf ticket (Personal/Community) for any unit, once the ticket is ...
What is the process to delete an irrelevant helpdesk ticket using the ADDA Community Manager app?
No, internal helpdesk tickets cannot be deleted. However, you can move the ticket status from New, In progress, On-Hold, Awaiting Resident Response to Closed. Log in to the ADDA Community Manager App -->> Helpdesk -->> Search and click on the desired ...
How can I process helpdesk tickets using the ADDA Community Manager App?
Log in to ADDA Community Manager App -->> Helpdesk -->> Search and click on the desired ticket -->> Once the ticket is opened, you can update the ticket status and also add comments if required -->> Click on Note : 1. To make changes to the ticket's ...