No, internal helpdesk tickets cannot be deleted. However, you can move the ticket status from New, In progress,On-Hold, Awaiting Resident Response to Closed.
Login to ADDA Admin App -->> Helpdesk -->> Search and click on the desired ticket -->> Once the ticket is opened you can update the ticket status as per your requirement.
Yes, as a resident, you can reopen a Helpdesk request if the issue has not been fully resolved or needs further attention. Please follow the steps below to reopen a ticket: Step 1: Open the ADDA App. Step 2: Tap on ‘Helpdesk’ on the home page. Step ...
HelpDesk Tracker is the Online Complaint Register of your Society, and of course much more. The HelpDesk Tracker comes with some default categories, so users can lodge HelpDesk Tickets readily. Here are the quick steps to configure or edit the ...
Please refer to the following steps: Step 1: Open your ADDA App and navigate to the Home page. Tap on ‘Helpdesk’. Step 2: You will see your tickets categorized under ‘Open’ and ‘Resolved’. Tap on any ticket to view the latest status updates and ...
Follow these simple steps to create a helpdesk ticket using your ADDA App: Step 1: Open your ADDA App >> on the home page, click on 'Helpdesk'. Step 2 : In the new window, Click on “+” icon on the bottom. Step 3 : Provide the complaint details & ...
How do I add categories in the Helpdesk Tracker? Step 1: Login to your ADDA - - >> Click on "Admin". Step 2: Go to the Helpdesk Tracker. Step 3: Click on Setup. Step 4: Add the category in the Category column. Step 5: Scroll down the page and Click ...