Login to ADDA Admin App -->> Helpdesk -->> Search and click on the desired ticket -->> Once the ticket is opened you can update the ticket status as per your requirement.
Can we delete a helpdesk ticket if irrelevant?
No, internal helpdesk tickets cannot be deleted. However, you can move the ticket status from New, In progress,On-Hold, Awaiting Resident Response to Closed.
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How to delete/modify helpdesk category?
You can simply over-write and delete the HelpDesk category name. It will no longer appear on the HelpDesk view. The Complaints lodged earlier with this Category will still show. You can either continue them as-is or change the Category. Step 1: Login ...How can admin create a helpdesk ticket (On behalf of a resident) using the ADDA Admin App?
Login to ADDA Admin App -->> Helpdesk -->> Click on the "+" sign to create a ticket -->> Enter the details of the issue being faced -->> Click on Create. Note: For on-behalf ticket (Personal/Community) for any unit, once the ticket is lodged the user ...How can I delete any member from My Unit ?
If you want to remove a member who is an owner kindly contact your association admins as only they have the access to remove owners. You can raise a Helpdesk ticket to get in touch with your admins. To lodge a Helpdesk ticket : ...Who can add Helpdesk Categories?
New Helpdesk Categories can be added by your Admin. Please contact your Management committee with your suggestions to add new Helpdesk categories. Try out ADDA APP and connect with your Neighbourhood on the go! If You have any Queries Please Raise a ...Is there an option for Admins to filter Helpdesk Requests?
Helpdesk Requests can be filtered based on ticket category, ticket status, unit number etc. Follow the below steps to filter open/closed Helpdesk Requests: Step 1: After Logging in, go to Admin -->> Helpdesk Tracker -->> Open Requests/Closed ...