What is the process to delete an irrelevant helpdesk ticket using the ADDA Community Manager app?
What is the process to delete an irrelevant helpdesk ticket using the ADDA Community Manager app?
No, internal helpdesk tickets cannot be deleted. However, you can move the ticket status from New, In progress, On-Hold, Awaiting Resident Response to Closed.
Log in to the ADDA Community Manager App -->> Helpdesk -->> Search and click on the desired ticket -->> Once the ticket is opened, you can update the ticket status as per your requirement.
Follow these simple steps to create a helpdesk ticket using your ADDA App: Step 1: Open your ADDA App >> on the home page, click on 'Helpdesk'. Step 2 : In the new window, Click on “+” icon on the bottom. Step 3 : Provide the complaint details & ...
Yes, as a resident, you can reopen a Helpdesk request if the issue has not been fully resolved or needs further attention. Please follow the steps below to reopen a ticket: Step 1: Open the ADDA App. Step 2: Tap on ‘Helpdesk’ on the home page. Step ...
Log in to ADDA Community Manager App -->> Helpdesk -->> Search and click on the desired ticket -->> Once the ticket is opened, you can update the ticket status and also add comments if required -->> Click on Note : 1. To make changes to the ticket's ...
Log in to ADDA Community Manager App -->> Helpdesk -->> Click on the "+" sign to create a ticket -->> Enter the details of the issue being faced -->> Click on Create. Note: For on-behalf ticket (Personal/Community) for any unit, once the ticket is ...
Please refer to the following steps: Step 1: Open your ADDA App and navigate to the Home page. Tap on ‘Helpdesk’. Step 2: You will see your tickets categorized under ‘Open’ and ‘Resolved’. Tap on any ticket to view the latest status updates and ...