Can we delete a helpdesk ticket if irrelevant?

Can we delete a helpdesk ticket if irrelevant?

No, internal helpdesk tickets cannot be deleted. However, you can move the ticket status from New, In progress,On-Hold, Awaiting Resident Response to Closed.

Login to ADDA Admin App -->> Helpdesk -->> Search and click on the desired ticket -->> Once the ticket is opened you can update the ticket status as per your requirement.


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