Login to ADDA Admin App -->> Helpdesk -->> Search and click on the desired ticket -->> Once the ticket is opened you can update the ticket status as per your requirement.
Can we delete a helpdesk ticket if irrelevant?
No, internal helpdesk tickets cannot be deleted. However, you can move the ticket status from New, In progress,On-Hold, Awaiting Resident Response to Closed.
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How can admin process a helpdesk ticket?
Helpdesk Tickets needs to be processed in order to ensure that your resident is updated about all the latest updates on their issue. Follow the below steps to process a helpdesk ticket: Step 1. After logging in, Go to Admin>> HelpDesk Tracker>> Open ...How to lodge a Helpdesk ticket on ADDA App?
Helpdesk tickets are raised to your management committee if you wish to bring their attention to issues related to your unit (For example Common Area Maintenance, Issues related to your maintenance dues, etc). Once you lodge a helpdesk ticket, you ...How to delete/modify helpdesk category?
You can simply over-write and delete the HelpDesk category name. It will no longer appear on the HelpDesk view. The Complaints lodged earlier with this Category will still show. You can either continue them as-is, or change the Category. Step 1: ...A video walkthrough of how to lodge a helpdesk ticket through the ADDA App.
Click here to know how to lodge a helpdesk ticket on your Apartment Super App ADDA.How can admin create a helpdesk ticket (On behalf of a resident) using the ADDA Admin App?
Login to ADDA Admin App -->> Helpdesk -->> Click on the "+" sign to create a ticket -->> Enter the details of the issue being faced -->> Click on Create. Note: For on-behalf ticket (Personal/Community) for any unit, once the ticket is lodged the user ...