How can I process helpdesk tickets using the ADDA Admin App?

How can I process helpdesk tickets using the ADDA Admin App?

Login to ADDA Admin App -->> Helpdesk -->> Search and click on the desired ticket -->> Once the ticket is opened you can update the ticket status and also add comments if required -->> Click on 

Note :
1. To make changes to the tickets status click on drop down if you wish to change the ticket status to New,  On-Hold, Closed or Awaiting Resident Response
2. Click on “ADD COMMENT”, if you wish to provide any additional information or updates to the ticket owner. The user will be notified over email as well as over ADDA App notification.

    • Related Articles

    • How to lodge a Helpdesk Request on ADDA App?

      Follow these simple steps to lodge helpdesk ticket using your ADDA App: Step 1: After Signing in, on the home page, click on 'Helpdesk'. Step 2 : In the new window, Click on “+” icon on the bottom. Step 3 : Provide the complaint details & attach a ...

    • How to Add Categories and Subcategories in the Helpdesk Tracker?

      How do I add categories in the Helpdesk Tracker? Step 1: Login to your ADDA - - >> Click on "Admin". Step 2: Go to the Helpdesk Tracker. Step 3: Click on Setup. Step 4: Add the category in the Category column. Step 5: Scroll down the page and Click ...

    • I am already a registered user of an ADDA and how to join another ADDA?

      If you are a registered user of any ADDA and you wish to join another community using ADDA, You can follow the below procedure for joining the other Society ADDA. Login to ADDA App -->> On the "Home" Page you will find a small drop-down next to your ...

    • How can admin create a helpdesk ticket (On behalf of a resident) using the ADDA Admin App?

      Login to ADDA Admin App -->> Helpdesk -->> Click on the "+" sign to create a ticket -->> Enter the details of the issue being faced -->> Click on Create. Note: For on-behalf ticket (Personal/Community) for any unit, once the ticket is lodged the user ...

    • How can Admin Process Internal helpdesk Requests?

      Please follow the below steps to process Helpdesk requests: Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests. Step 2: Click on the “View” option of the ticket that you wish to process. A separate window pops up, here you can ...