How can I process helpdesk tickets using the ADDA Community Manager App?

How can I process helpdesk tickets using the ADDA Community Manager App?

Log in to ADDA Community Manager App -->> Helpdesk -->> Search and click on the desired ticket -->> Once the ticket is opened, you can update the ticket status and also add comments if required -->> Click on 

Note :
1. To make changes to the ticket's status click on drop-down if you wish to change the ticket status to New,  On-Hold, Closed, or Awaiting Resident Response
2. Click on “ADD COMMENT” if you wish to provide any additional information or updates to the ticket owner. The user will be notified via email as well as via ADDA App notification.

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