How can I process helpdesk tickets using the ADDA Admin App?
Login to ADDA Admin App -->> Helpdesk -->> Search and click on the desired ticket -->> Once the ticket is opened you can update the ticket status and also add comments if required -->> Click on
1. To make changes to the tickets status click on drop down if you wish to change the ticket status to New, On-Hold, Closed or Awaiting Resident Response
2. Click on “ADD COMMENT”, if you wish to provide any additional information or updates to the ticket owner. The user will be notified over email as well as over ADDA App notification.
How can admin create a helpdesk ticket (On behalf of a resident) using the ADDA Admin App?
Login to ADDA Admin App -->> Helpdesk -->> Click on the "+" sign to create a ticket -->> Enter the details of the issue being faced -->> Click on Create. Note: For on-behalf ticket (Personal/Community) for any unit, once the ticket is lodged the user ...
How can Admin Process Internal helpdesk Requests?
Please follow the below steps to process Helpdesk requests: Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests. Step 2: Click on the “View” option of the ticket that you wish to process. A separate window pops up, here you can ...
How to send App Notifications to residents using ADDA Admin App?
App notifications can be sent to the residents or selected group of people using this option. Login to ADDA Admin App -->> Home -->> Click on the "+" Sign in the bottom on the right side to access the shortcuts. Click on "App Notification" -->> Enter ...
How to lodge a Helpdesk Request on ADDA App?
Helpdesk requests are raised to your management committee if you wish to bring their attention to issues related to your unit (For example Common Area Maintenance, Issues related to your maintenance dues, etc). Once you lodge a Helpdesk request, you ...
HOW TO CHECK IN-PROGRESS TICKETS IN ADDA Helpdesk Portal?
HOW TO CHECK IN-PROGRESS TICKETS IN ADDA: STEP 1: Log in to ADDA >> Click on your profile >> Select Software Help. STEP 2: Go to Open Issue >> Click on “For tickets raised post-October 17th, 2019 Please click here.” STEP 3: You will be directed to ...