How can I process helpdesk tickets using the ADDA Admin App?

How can I process helpdesk tickets using the ADDA Admin App?

Login to ADDA Admin App -->> Helpdesk -->> Search and click on the desired ticket -->> Once the ticket is opened you can update the ticket status and also add comments if required -->> Click on 

Note :
1. To make changes to the tickets status click on drop down if you wish to change the ticket status to New,  On-Hold, Closed or Awaiting Resident Response
2. Click on “ADD COMMENT”, if you wish to provide any additional information or updates to the ticket owner. The user will be notified over email as well as over ADDA App notification.

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