AccessHub allows communities to control who can access specific locations and when they can access them. Access permissions and schedules can be configured based on community policies, user type, and location.

Why was my access denied?

Access may be denied for one or more of the following reasons:

• Access has not been granted to you.

• Your access permission has been removed.

• You are trying to access a restricted location.

• You are outside the permitted access timings.

• Your access credential is inactive.

Can different users have different access permissions?

Yes. Communities can assign different access permissions to owners, tenants, family members, staff, and other user groups based on their requirements.

Can access be restricted to specific times?

Yes. Communities can define access schedules for individual access points. Access may be allowed only during approved days and time slots.

Why did my access work earlier but not now?

You may be outside the allowed access schedule, or your access permissions may have been updated by the community.

Do access schedules apply to all access methods?

Yes. Access schedules apply to all supported access methods, including:

• Face Biometric Access

• SmartPass QR Access

• RFID Wristbands

How can admins manage access schedules?

Admins can configure, update, or remove access schedules by navigating to:

AccessHub → Setup → Access Schedule

From here, admins can:

• Edit schedules for individual access points.

• Define allowed access days and timings.

• Remove existing schedules when no longer required.

This helps ensure that only authorised users can access approved locations during permitted hours.