How can I assign someone as a Category Owner Level 1 and give them access to the Helpdesk Tracker?

How can I assign someone as a Category Owner Level 1 and give them access to the Helpdesk Tracker?

To assign a user as Category Owner Level 1 in ADDA and ensure they have access to the Helpdesk Tracker module, please follow the steps below:

Step 1: Log in to ADDA

  • Click on the Admin tab.

Step 2: Navigate to Helpdesk Tracker

  • From the left-hand side menu, click on Helpdesk Tracker.

  • Then click on the Setup option.

Step 3: Assign Category Owner Level 1

  • For each category listed, you'll see a dropdown next to Category Owner Level 1.

  • Click the dropdown next to the desired category.

  • Select the user you want to assign.

  • Scroll down and click Save.

Note: If the user does not appear in the dropdown list, it means they currently do not have access to the Helpdesk Tracker module.

To assign someone as Category Owner Level 1, the user must have access to the Helpdesk Tracker module. Access can be provided in the following ways:

  1. Adding as a Management Committee Member
    If the individual is part of the Management Committee, you can provide access using the link below 
    Click here

  2. Adding as Office Staff
    If the person is an external collaborator working with the committee, you can add them as office staff by following this link:
    Click here


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