How does the Helpdesk Rate Card feature work, and how can communities set up services, apply charges, and track invoices?

How does the Helpdesk Rate Card feature work, and how can communities set up services, apply charges, and track invoices?

Introducing ADDA’s Helpdesk Rate Card feature, built to simplify how communities manage work orders and billing.
With this feature, you no longer need to handle requests and invoices separately. Everything is connected in one flow from resident requests to admin approvals to invoice generation, making the entire process easier, faster, and more organized.

Just like the Helpdesk Tracker works as a complaint register, the Helpdesk Rate Card goes a step further by allowing communities to define service charges for various requests raised by residents. This helps manage the complete flow from request to billing in one place, ensuring accounts remain accurate and up to date.

How to Set Up Helpdesk Rate Card

Step 1: Go to ADDA Dashboard → Helpdesk Tracker → Set up → “Service Charge Setup” and define your service rates. 

Step 2:
Enter the required details such as:

  • Service Name

  • Select the appropriate Income Account

  • Enter the Amount

  • Enable the checkbox if GST is applicable

Then scroll down and click “Save”.


How to Raise Work Order Charges

Step 1:
Go to Helpdesk Tracker → Open Requests
Search for the relevant request → Click on “View”

Step 2:
Inside the ticket screen:

  • Navigate to “Post Service Charges”

  • Select the service

  • Enter the quantity

  • Review GST and total amount

Click on “Post Service Charge” to proceed.


What Happens After Posting Service Charges?

Once the service charges are posted:

  • The details are added to the Helpdesk request thread

  • Both admins and residents can view them on the app and resident portal

  • Owners and admins can add comments and replies

  • Internal communication between admins is also supported

Where Can Admins Find the Invoice?

Once a service charge is applied:

  • An invoice is generated automatically for the respective unit

  • It appears under Member Income → Sub Ledger → View

  • The amount becomes part of the unit’s dues

Residents can pay this amount just like maintenance charges or other dues.

If you would like to enable the Helpdesk Rate Card feature for your community, please raise a support request at support@adda.io. Our team will get in touch with you to assist with the setup and activation.

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