How do I perform essential Admin operations like adding, removing, or updating access in ADDA?

How do I perform essential Admin operations like adding, removing, or updating access in ADDA?

1. How to remove an Admin from the Management Committee
 Step 1: Log in to your ADDA Portal.
 Step 2: Go to Admin → Units & Users → Access Control → Management Committee.
 Step 3: Find the admin you want to remove.
 Step 4: Click the trash (delete) icon next to their name.
 Step 5: Confirm the removal when asked.


2. How to give or add Admin access to a Management Committee member
 Step 1: Log in to ADDA → Admin → Units & Users → Access Control.
 Step 2: Click Add Management Committee Member.
 Step 3: Enter the member’s name and designation.
 Step 4: Turn ON the Management Committee (MC) toggle if needed.
 Step 5: After saving, click “Give All Module Access” to grant full admin rights, or select only specific modules as required.
 Step 6: Click Add User or Save to finish.


3. How to change or update the Community Moderator
Note: Only the current moderator can make this change.
Step 1: The current moderator should log in to the ADDA Portal.
Step 2: Go to Units & Users → Access Control.
Step 3: Click Change Moderator.
Step 4: Choose the new moderator from the list and click Save.


4. How to find your Dedicated Account Manager
 Step 1: Send an email from your registered admin or community email ID to support@adda.io.
 Step 2: Use the subject line: Request for Account Manager Details.
 Step 3: In the message, write: “Please share the dedicated account manager details for [Your Community Name].
 Step 4: The ADDA Support Team will reply with your account manager’s contact details.


5. How to join the Admin Webinars
 Step 1: Log in to your ADDA Dashboard.
 Step 2: On the right side of the dashboard, click Admin Training Session.
 Step 3: Click the provided link and follow the steps to register or join the live Admin Webinar session.

6. Overview of the Support Structure and SLAs

ADDA offers dedicated support for all admin and community queries. You can contact support@adda.io 

All tickets are tracked by priority, and response times follow defined Service Level Agreements (SLAs).

For complete SLA details, visit: ADDA Support SLA for India



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