How do I configure the CAFM Bridge under the Helpdesk Tracker?
Kindly raise a request to ADDA Support for enabling CAFM Setup under Helpdesk Tracker Module.
Step 1: The Ground level staff can now be added under Units & Users >> Access Control >> Service Provider option. Then click on the invite option to send login details to the Service Providers.
Note: Service Providers need to download ADDA Community Manager App from Play Store or App Store (depends on the device they are using).
Step 2: Next Step to assign service providers for Helpdesk Category: Go to Helpdesk Tracker >> Setup >> Service Provider >> Assign Service Provider for Helpdesk Categories created.
Step 3: Setup Priority Matrix and Escalations: Go to Helpdesk Tracker >> Escalations >> Escalation Matrix to set up duration for escalation for marking priority of the request as Emergency, Urgent or Routine.
Note: Only admins can mark the priorities of the request as Emergency,Urgent or Routine once a ticket is created.
Step 4: Setup up Category Wise Escalations: Go to Helpdesk Tracker >> Escalations >> Category Wise Escalation to set up escalation level 1, 2 & 3 for each helpdesk category.
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