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ADDA Helpdesk Tracker Escalation Matrix-
A Request can be auto-escalated to the person on the next level/Admin when no update happens to it within a certain time frame set by the Admin. The minimum time in which a Complaint can be escalated is 1 day. Requests can’t be escalated if there is ...Setting Up Helpdesk Tracker:
HelpDesk Tracker is the Online Complaint Register of your Society, and of course much more. The HelpDesk Tracker comes with some default categories, so users can lodge HelpDesk Tickets readily. Here are the quick steps to configure or edit the ...How can I download invoices and receipts from the ADDA App?
To download your invoices and receipts from the ADDA App, please follow the steps below: Step 1: Log in to the ADDA App. Step 2: Tap on My Unit (the second option at the bottom of the dashboard). Step 3: Go to My Dues >> Click on History. Step 4: ...How can an admin approve zero-cost facility bookings made by users?
ADDA allows admins to manually approve zero-cost facility bookings by enabling a specific setting. This is useful when facilities are offered for free but still require admin control over bookings. To enable this functionality, you must first set up ...Why is instant settlement not enabled by default ? What is the cost difference between T+2 and instant settlement?
As per standard industry practice, the settlement SLA is T+2 working days, where T refers to the transaction success date plus two working days. Instant settlement is typically not enabled by default, as it involves higher transaction fees and ...
Popular Articles
How to pass an Expense provision Entry if we have not received the Bills ?
Step 1. Create a Ledger "Provision For Expense"(E.g. Provision for Electricity) under General Ledger-->>Chart Of Accounts-->>Liabilities. Step 2. Go to General Ledger--->>Journal Entries Step 3. Pass a journal Entries Debit Expense Account and Credit ...I would like to close and freeze my books of accounts, how can that be done on ADDA?
Please refer the steps below to close and freeze my books of accounts Step 1:- Go to General Ledger –>> Trial Balance –>> Perform Year End —>> Mark “Status” as Done –>> After selecting all activity, click on “Save Changes”. (NOTE:- You can check here ...Notification Troubleshoot - I am not receiving ADDA App Notifications on my phone
Notification Troubleshoot guide Step 1: We have a simple screen in the App which can help you understand why you are not receiving notifications. This is how you can use this feature. If you see any of the following screens during test notifications, ...My ADDA Account has been deactivated, what should I do to reactivate my account?
Please contact your Community Management Office in case you have deactivated your account by mistake, or if you feel your community management office deactivated your account by mistake.How to add my other unit members (Owner/Tenant) to ADDA using the ADDA App?
Please follow the below steps to add members to your unit using the ADDA App: Step 1: Log in to the ADDA App -->> Go to the "My UNIT" tab -->> Click on the "+" sign at the bottom of the dashboard and select "Add Member". Step 2: Enter the member ...