How can I assign assets to a Helpdesk request in ADDA?

How can I assign assets to a Helpdesk request in ADDA?

To assign assets to a Helpdesk request, follow these steps:

  1. Open the Helpdesk Tracker

  2. Select the relevant request from the list of open requests

  3. Click on View to open the request details

  4. Locate the Assets Involved section

  5. Select the required asset from the dropdown

  6. Click on Save to assign the asset

Important Note:

The asset dropdown will only appear if assets have already been added to your property.

If you do not see any assets listed, please refer to the FAQ on “How to add Assets on ADDA” to set them up first.


Author: Sandhya

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