Support SLA
ADDA Support Service Level Agreement (SLA) for Middle East
Our Support Business hours are 9.00 am to 6.00 pm GST Monday to Friday. Emergency support is available for clients during weekends (Saturday/Sunday) for critical issues such as site downtime or email server issues. You may reach out to the ADDA ...
ADDA Support Service Level Agreement (SLA) for India
Our Support Business hours are 9.00 am to 6.00 pm IST & Saturday/Sunday - emergency support for our clients (e.g. Site is down, Email Notification Issues). You may reach out to the ADDA Support using the Software Help on your ADDA Dashboard or write ...
ADDA Support Service Level Agreement (SLA) for Singapore
Our Support Business hours are 9:00 am to 6.00 pm SGT Monday to Friday.Emergency support is available for clients during weekends (Saturday/Sunday) for critical issues such as site downtime or email server issues. You may reach out to the ADDA ...
ADDA Support Service Level Agreement (SLA) for Mauritius
Our Support Business hours are 8.30 am to 5.30 pm MUT Monday to Friday. Emergency support is available for clients during weekends (Saturday/Sunday) for critical issues such as site downtime or email server issues. You may reach out to the ADDA ...
ADDA Support Service Level Agreement (SLA) for USA
Our Support Business hours are 9.00 am to 6.00 pm CST Monday to Friday. Emergency support is available for clients during weekends (Saturday/Sunday) for critical issues such as site downtime or email server issues. You may reach out to the ADDA ...