Others
Do we need Tally for our association's accounting?
Q: Do we need Tally for our association's accounting? A: While Tally is a widely-used accounting software, especially for businesses, it is not specifically designed for housing societies or community associations. For community management and ...
Why Does ADDA Keep Me Logged In?
The persistent login feature allows users to stay signed in without needing to enter their credentials repeatedly. Since ADDA is typically accessed on personal devices, this remains secure. Similar practices are followed by other consumer platforms ...
How to add a user (Family Member) without an Email ID and Mobile Number?
Note: The added user will not have login access to the app or receive any communication. This is for record-keeping purposes only. If you need to add a user without an email ID or mobile number, follow these steps: Through the ADDA App: Step 1: Log ...
How to remove a user (Family Member) added without an Email ID and Mobile Number?
If you need to remove a user who was added without an email ID or mobile number, follow these steps: Through the ADDA App Step 1: Log in to the ADDA App. Step 2: Click on “My Units” at the bottom of the Homepage. Step 3: Select the “Members” option. ...
How to deploy ADDA for Federation of Associations?
WHY IS THIS FEATURE NEEDED In a large community with multiple towers, each Tower may be registered as an Association (separate legal entity). Each Association becomes a member of another legal entity, which is the Federation. Owners and Residents ...
How do I give tab-level access to Management Committee members? Or Read Only Access?
Tab-level access within a module can be granted to Office Staff. However, Management Committee members can only be given full access to any module. If you would prefer to provide Read-Only access for any MC member, you can give them access to the ...
Why does rich formatting copied from Word not translate well into ADDA's HTML editor?
When you copy text with rich formatting from Word or Outlook and paste it into ADDA’s HTML editor, the formatting may not display correctly. This is because Word and email programs use special formatting that HTML editors can't always interpret ...
Simple Interest vs. Flat Penalty: Which is Better for Your Housing Society?
What is Flat Penalty? A Flat Penalty is a fixed amount charged for overdue payments, regardless of the outstanding amount or the duration of the delay. This method is simple but can often lead to disproportionately high penalties. Example: Invoice ...
How can I restore moderator access if there is an objection to the recent change?
If you wish to appeal the recent change in moderator access, please submit the following documents via a support ticket to ADDA in order to have the moderator access restored to the appropriate individual: 1. Formal Letter from the President or ...
What are convenience charges/ transaction charges/ TDR added to my online payments?
Convenience Charges/ Transaction Charges/ TDR (Transaction Discount Rates) are the charges that you pay for every transaction processed using a payment gateway. The rate may vary based on the payment mode used by the customer. ADDA is integrated with ...
Does ADDA charge platform fees?
ADDA uses third-party Payment Gateway aggregators (like Razorpay and Cashfree) to process the payments. ADDA only passes on the transaction discount rate (TDR) that these payment gateway partners charge. ADDA doesn't charge any platform fees. You can ...
We are no longer subscribed to ADDA. Can we download the old data?
Once Subscription is discontinued, ADDA discontinues data retention, in keeping with our Terms and Conditions. https://adda.io/terms/terms-and-conditions In case the subscription has been discontinued recently, a re-activation may be possible subject ...
Visitor Verification workflow
Step 1 : When the Security triggers the Visitor notification to the resident, the Gatekeeper application tries to reach the resident application for 55 seconds, and the app-to-app notification will be triggered simultaneously for all the unit ...
I see a transaction on my bank statement that seems related to my House. Did ADDA charge it?
On ADDA you pay only those Dues that are posted by your Association. The Amount collected goes to the Association Bank Account. There is no other Transaction that ADDA posts and that shows up on your Bank Statement. Please write to our Support email ...
How the Auditor can login to ADDA?
Go to ADDA -->> Click on "Sign In", and enter the Login ID and Password sent to your (Auditor) Email-Id.
How does ADDA support function?
ADDA Support Structure 1. Dedicated Support Specialist: The customer will be given a single point of contact and the following two levels of escalation: Level 1: Support Point Of Contact Level 2: Deployment Manager Level 3: Senior Manager Business ...
HOW TO CHECK IN-PROGRESS TICKETS IN ADDA Helpdesk Portal?
HOW TO CHECK IN-PROGRESS TICKETS IN ADDA: STEP 1: Log in to ADDA >> Click on your profile >> Select Software Help. STEP 2: Go to Open Issue >> Click on “For tickets raised post-October 17th, 2019 Please click here.” STEP 3: You will be directed to ...
Will the SMS sent from ADDA have advertisements appended?
No! ADDA is committed to providing them spam free communication to all its users and has agreed with the SMS provider accordingly. The SMS received will have only the message that you have sent, and no other additions. If you find any advertisements ...
How can I change the moderator for my ADDA?
If you wish to update the moderator of your community, please reach out to your current moderator. The current moderator can change the moderator by following the steps below: Step1: Log in to ADDA Admin portal. Step2: Navigate to Units and Users ...
How to whitelist ADDA emails from Gmail Account?
Sometimes, given the content of the emails from your members ( eg. a flyer for a Tupperware sale for instance ) - Gmail, Yahoo etc. will flag the message as spam, and will not get to your inbox. Here are the steps to whitelist ADDA emails: 1. In ...
Why am I unable to get ADDA emails to my Rediff account?
The Rediffmail server randomly bounces emails sent from apartmentadda.com. Multiple Support Tickets have been raised with the Rediffmail team with follow-ups but no resolution has been provided yet. When an email bounces back from a server several ...
Not receiving emails from ADDA?
If you’re facing issues in receiving emails from your ADDA, follow the steps below to eliminate possible causes of the issue. Please note different email clients treat Mailing List emails differently, depending on their spam filtering algorithm etc. ...
Why attachments are not sent in email?
This is a recent enhancement done on ADDA, that user has to login to ADDA to view attachments. Why this change has been done? Yet again, We chose a secure solution over a convenient one. Earlier all confidential information was shared as an ...