How do I add categories in the Helpdesk Tracker? Step 1: Login to your ADDA - - >> Click on "Admin". Step 2: Go to the Helpdesk Tracker. Step 3: Click on Setup. Step 4: Add the category in the Category column. Step 5: Scroll down the page and Click ...
To assign a person as 'Category Owner Level 1', he should be having access to Helpdesk Tracker Module. You can follow the below ways to add: Including them in the Management Committee: If the individual is part of the Management Committee, please ...
To include Sub Categories under Main Categories, kindly adhere to the following steps: Step 1: Login to ADDA -->> Admin -->> HelpDesk Tracker -->> Setup. Step 2: Identify the Category for which you wish to establish Subcategories. Then, select the ...
Please follow the below steps to enable the SMS alerts when the ticket is lodged by the residents: Step 1: Login to the ADDA-->> Admin-->> Helpdesk Tracker. Step 2: Go to the Escalation tab. Step 3: Click on "View" against the category for which you ...
You can simply over-write and delete the HelpDesk category name. It will no longer appear on the HelpDesk view. The Complaints lodged earlier with this Category will still show. You can either continue them as-is or change the Category. Step 1: Login ...
Helpdesk notifications can be received by the admin members, wherein they can keep a track of the status of tickets raised by the customers. Follow the below steps to enable the Helpdesk notifications for Admins: Step 1: Login to ADDA -->> Admin -->> ...