My Gatekeeper
What is the At-Home number, and how can I configure it?
What is an "At Home" Number? The "At-Home" number is the contact number that security guards use to call and request approval for visitor check-in when there is no response through app-to-app notification or IVR Call . This number can be a landline ...
Why can’t residents add their helpers to ADDA by themselves?
In ADDA, residents cannot directly add domestic helpers to their units through the app. Instead, they can only search and assign existing helpers to their units. Adding new helpers must be done exclusively by the admin, as multiple checks are ...
Why doesn't the ADDA app display OTP or QR codes when pre-approving Cabs and Deliveries?
In the ADDA app, for pre-approved visitors, we offer the option to share the expected visitor code along with a QR code. However, this functionality is not available for the Cab and Delivery categories. This is because, in these cases, residents are ...
How can I add a gift pass for my helper?
Please follow the below details to add a gift pass for my helper: Step 1: Log in to ADDA App -->> Go to "My Unit"-->> Select the "Helpers" tab. Step 2: Select the helper for whom you wish to add a gift pass, and click on "Gift Pass" -->> Add the Gift ...
How can I use the "Leave At Gate" feature on ADDA App?
If you have a visitor who will be visiting your unit, you can add them as expected visitors so that have a hassle-free transit into your apartment complex without the need to wait at the gate. Your guest will just need to share the OTP with the ...
How to enable or disable Auto Approval of visitors using the ADDA App?
You can Enable or Disable the Auto-Approvals feature with just a tap. Step 1: Log in to ADDA App --> Go to the "Home" tab, under Gate Updates click on "View All". Step 2: Under the Visitors tab, you will find Auto Approvals where you can Enable/ ...
How to enable Gatekeeper notification settings?
On the ADDA App, you can enable the settings to enable/disable the Gatekeeper settings. Login to ADDA -->> More -->> Under Settings -->> Gatekeeper Settings. You will find two options: (I) Notify by App Notification - The visitor entry will be ...
What is Panic Alert? How do I raise it using the ADDA App?
Panic Alert is designed to inform your near and dear ones instantly in times of danger and send immediate help your way. It helps to have access to a system that is designed to send help instantly during your emergency periods. All you need to do is ...
How to Assign/Un-Assign Helpers from unit using ADDA App?
On ADDA App, you can search for the helpers and assign/un-assign them from your unit. Steps to Assign Helper: Step 1: Log in to ADDA App -->> Go to "My Unit"-->> Select the "Helpers" tab -->> Click on "Find Helpers" -->> Select the Helper Category. ...
How to add expected visitor using the ADDA App?
If you have a visitor who will be visiting your unit, you can add them as expected visitors so that have a hassle-free transit into your apartment complex without the need to wait at the gate. Your guest will just need to share the OTP with the ...
How to report missing visitor entry using the ADDA App?
To report a wrong visitor entry, please follow the below steps: Login to your ADDA App --> Settings -->> My Gatekeeper -->> Select the tab for "Visitors" -->> Click on the yellow flag on the right-hand side below -->> Enter the Visitor details -->> ...