Helpdesk
Can I change the preferred service date for a request in the ADDA app?
Yes, you can update the preferred service date for a request in the ADDA app, as long as the request has not yet been processed or confirmed. Follow the steps below to change the service date: Step 1: Open your ADDA app. Step 2: Go to the Helpdesk ...
My issue is resolved. How can I close my helpdesk request?
If your issue has been resolved, you can close the helpdesk request on the ADDA app by following these steps: Step 1: Open the ADDA app and go to the Helpdesk section. Step 2: Under Open Requests, tap on the request you wish to close. Step 3: Tap the ...
Can I reopen a Helpdesk ticket after it has been closed?
Yes, as a resident, you can reopen a Helpdesk request if the issue has not been fully resolved or needs further attention. Please follow the steps below to reopen a ticket: Step 1: Open the ADDA App. Step 2: Tap on ‘Helpdesk’ on the home page. Step ...
How can I check the status of my Helpdesk request?
Please refer to the following steps: Step 1: Open your ADDA App and navigate to the Home page. Tap on ‘Helpdesk’. Step 2: You will see your tickets categorized under ‘Open’ and ‘Resolved’. Tap on any ticket to view the latest status updates and ...
Who can add Helpdesk Categories?
New Helpdesk Categories can be added by your Admin. Please contact your Management committee with your suggestions to add new Helpdesk categories. Try out ADDA APP and connect with your Neighbourhood on the go! If You have any Queries Please Raise a ...
How to create a Helpdesk Request on ADDA App?
Follow these simple steps to create a helpdesk ticket using your ADDA App: Step 1: Open your ADDA App >> on the home page, click on 'Helpdesk'. Step 2 : In the new window, Click on “+” icon on the bottom. Step 3 : Provide the complaint details & ...
Who can view the Helpdesk requests created?
All Complaints that you create on your ADDA’s HelpDesk will be visible to all members of your unit who are registered on your ADDA. The HelpDesk tracker shows the same information to all Users of a Unit. Note: If any update is done by admin, the ...