Helpdesk
How can I add Domestic Staff using the ADDA Admin App?
If you wish to add the Domestic Staff to your ADDA , Login to ADDA App -->> One "Home" Page , click on the "+" sign -->> select "Add Staff" -->> Enter all the user details like name, badge no., unit to be assigned etc -->> Click on "Add". Once the ...
On ADDA Admin App, how can we change the expiry date of any posted Announcement?
Login to ADDA Admin App -->> More -->> Announcement Manager -->> Click on the notice for which you change the expiry date -->>Click on the edit button on the Top most right corner -->>Click on "Change Expiry Date".
How can I create announcement using ADDA Admin App?
Keeping all residents up-to-date by broadcasting information about routine maintenance, celebrations/events, new hobby classes, downtimes, and so on. You can send an Announcement on the go and have it show up right on the ADDA App, as app ...
How can admin create a helpdesk ticket (On behalf of a resident) using the ADDA Admin App?
Login to ADDA Admin App -->> Helpdesk -->> Click on the "+" sign to create a ticket -->> Enter the details of the issue being faced -->> Click on Create. Note: For on-behalf ticket (Personal/Community) for any unit, once the ticket is lodged the user ...
Can we delete a helpdesk ticket if irrelevant?
No, internal helpdesk tickets cannot be deleted. However, you can move the ticket status from New, In progress,On-Hold, Awaiting Resident Response to Closed. Login to ADDA Admin App -->> Helpdesk -->> Search and click on the desired ticket -->> Once ...
How can I process helpdesk tickets using the ADDA Admin App?
Login to ADDA Admin App -->> Helpdesk -->> Search and click on the desired ticket -->> Once the ticket is opened you can update the ticket status and also add comments if required -->> Click on Note : 1. To make changes to the tickets status click on ...