Will I get SMS Notification from ADDA, if I have not logged in from a long time?

Will I get SMS Notification from ADDA, if I have not logged in from a long time?

A User will not receive any SMS from ADDA if,

1. User has Never Logged In
2. If a phone number has not been confirmed in the last 6 months.

This is as per TRAI (Telecom Regulatory Authority of India) regulations. We cannot send SMS until the user has opted for it. By logging in into ADDA, they accept our T&C, after which they start receiving updates via SMS.

TRAI mandates all users to provide their consent to get SMS from any provider, every 6 months.

Therefore, sending SMS to any non-verified / non-opted number will penalize/blacklist us(ADDA) from sending further SMS in the future.

Users who have not logged in for a long time, may get emails asking them to verify their phone numbers. Users should verify the same to ensure receipt of admin's broadcasts and other SMS based notifications.

A user can verify his/her phone number by logging into ADDA. 

    • Related Articles

    • Why broadcast SMS are not going?

      Here is a checklist for addressing SMS issues: Check 1: We always suggest to use the Essential SMS due to the strict regulations by TRAI as noted below. Note: General SMS will not be delivered to users who have opted to not receive SMS as per DnD / ...
    • Will the SMS sent from ADDA have advertisements appended?

      No! ADDA is committed to providing them spam free communication to all its users and has agreed with the SMS provider accordingly. The SMS received will have only the message that you have sent, and no other additions. If you find any advertisements ...
    • How to Resend the Invoices through Email or SMS notification?

      Please follow the steps below to Resend the Invoices through Email or SMS notification: Step 1: Login to ADDA >> Admin >> Income Tracker >> Receipts and Invoices. Step 2: Click on Invoice Button >> Either fetch the invoices through the date of ...
    • Why ADDA does not support More characters / Open template on SMS?

      TRAI has very strict regulations on SMS blasts. If they find the SMS to be of commercial nature, TRAI has every authority to blacklist ADDA. To ensure that your ADDA is able to send SMS for important communications, we have compiled templates for the ...
    • How to get started with the Helpdesk Tracker?

      HelpDesk Tracker is the Online Complaint Register of your Society, and of course much more. The HelpDesk Tracker comes with some default categories, so users can lodge HelpDesk Tickets readily. Here are the quick steps to configure or edit the ...