Who can view the Helpdesk requests lodged?

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• How can Admin Process Internal helpdesk Requests?

  Please follow the below steps to process Helpdesk requests: Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests. Step 2: Click on the “View” option of the ticket that you wish to process. A separate window pops up, here you can ...

• How to set escalation for Helpdesk requests?

  A Request can be auto-escalated to the person on the next level/Admin when no update happens to it within a certain time as set by your Admin. The minimum time in which a Complaint can be escalated is 1 day. Requests can’t be escalated if there is no ...

• How can I view the closed Helpdesk Requests? Also, how can I reopen the request if it is still not resolved from the residents's end?

  To view closed Helpdesk Tickets, please follow the steps below: Login  to ADDA -->> Admin -->> Helpdesk Tracker -->> Closed Requests -->> Click on "view" to know more details about the closed request. To open a closed Helpdesk Request, Click on ...

• Is there an option for Admins to filter Helpdesk Requests?

  Helpdesk Requests can be filtered based on ticket category, ticket status, unit number etc. Follow the below steps to filter open/closed Helpdesk Requests: Step 1: After Logging in, go to Admin -->> Helpdesk Tracker -->> Open Requests/Closed ...

• How to get started with the Helpdesk Tracker?

  HelpDesk Tracker is the Online Complaint Register of your Society. Here all the requests can be viewed and acted upon by the admin. Driver for each request can be assigned, status can be changed with relevant notes. Requests can be automatically ...