Who can view the Helpdesk requests created?

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• Setting Up Helpdesk Tracker:

  HelpDesk Tracker is the Online Complaint Register of your Society, and of course much more. The HelpDesk Tracker comes with some default categories, so users can lodge HelpDesk Tickets readily. Here are the quick steps to configure or edit the ...

• How can Admin Process Internal helpdesk Requests?

  Please follow the below steps to process Helpdesk requests: Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests. Step 2: Click on the “View” option of the ticket that you wish to process. A separate window pops up, here you can ...

• How can admins receive email notification on any new Helpdesk Requests created by the residents?

  Helpdesk notifications can be received by the admin members, wherein they can keep a track of the status of tickets created by the customers. Follow the steps below to enable the Helpdesk notifications for Admins: Step 1: Login to ADDA -->> Admin ...

• How can I view the closed Helpdesk Requests? Also, how can I reopen the request if it is still not resolved from the residents's end?

  To view closed Helpdesk Tickets, please follow the steps below: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Closed Requests -->> Click on "view" to know more details about the closed request. To open a closed Helpdesk Request, Click on "View" ...

• ADDA Helpdesk Tracker Escalation Matrix-

  A Request can be auto-escalated to the person on the next level/Admin when no update happens to it within a certain time frame set by the Admin. The minimum time in which a Complaint can be escalated is 1 day. Requests can’t be escalated if there is ...