Who can view the Helpdesk complaints lodged?

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• How to delete/modify helpdesk category?

  You can simply over-write and delete the HelpDesk category name. It will no longer appear on the HelpDesk view. The Complaints lodged earlier with this Category will still show. You can either continue them as-is, or change the Category. Step 1: ...

• How to get started with the HelpDesk Tracker?/ Helpdesk tracker workflow

  HelpDesk Tracker is the Online Complaint Register of your Society. Here all Tickets can be viewed and acted upon by the admin. Driver for each Ticket can be assigned, status can be changed with relevant notes. Tickets can be automatically escalated ...

• How to enable the SMS alerts for the category owners when the ticket is lodged?

  Please follow the below steps to enable the SMS alerts when the ticket is lodged by the residents: Step 1: Login to the ADDA admin portal. Step 2: Click on Helpdesk Tracker and under that go to the Escalation tab. Step 3: Click on "View" against the ...

• How can I view the closed Helpdesk Tickets? Also, how can I reopen the ticket if its still not resolved from the residents's end?

  To view closed Helpdesk Tickets, please follow the steps below: Login  to ADDA >> Admin >> Helpdesk Tracker >> Closed tickets. You can search for the required ticket by using the filter option like date, category,serviced by, etc. To open a closed ...

• How can admin process a helpdesk ticket?

  Helpdesk Tickets needs to be processed in order to ensure that your resident is updated about all the latest updates on their issue. Follow the below steps to process a helpdesk ticket: Step 1. After logging in, Go to Admin>> HelpDesk Tracker>> Open ...