Who can add Helpdesk Categories?
New Helpdesk Categories can be added by your Admin.
Please contact your Management committee with your suggestions to add new Helpdesk categories. Try out ADDA APP and connect with your Neighbourhood on the go!
If You have any Queries Please Raise a Support Ticket EmailUs: support@adda.io
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How to Add Categories and Subcategories in the Helpdesk Tracker?
How do I add categories in the Helpdesk Tracker? Step 1: Login to your ADDA - - >> Click on "Admin". Step 2: Go to the Helpdesk Tracker. Step 3: Click on Setup. Step 4: Add the category in the Category column. Step 5: Scroll down the page and Click ...
Setting Up Helpdesk Tracker:
HelpDesk Tracker is the Online Complaint Register of your Society, and of course much more. The HelpDesk Tracker comes with some default categories, so users can lodge HelpDesk Tickets readily. Here are the quick steps to configure or edit the ...
How to add sub categories under Helpdesk Tracker?
To include Sub Categories under Main Categories, kindly adhere to the following steps: Step 1: Login to ADDA -->> Admin -->> HelpDesk Tracker -->> Setup. Step 2: Identify the Category for which you wish to establish Subcategories. Then, select the ...
How to add Unit Categories?
This option comes into play when the management categorizes units based on factors like the number of bedrooms (BHK-wise) or occupancy status, allowing them to apply distinct charges for each category. You have the flexibility to create unit ...
How to create a Helpdesk Request on ADDA App?
Follow these simple steps to create a helpdesk ticket using your ADDA App: Step 1: After signing in, on the home page, click on 'Helpdesk'. Step 2 : In the new window, Click on “+” icon on the bottom. Step 3 : Provide the complaint details & attach a ...