What is the process for enrolling a new user on a biometric device to ensure their attendance is reflected on ADDA?

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• What are the essential configuration steps required at the user end to integrate biometric devices with ADDA?

  To successfully configure a biometric device with ADDA, follow these detailed steps: Step 1: Navigate to MENU. Step 2: Select COMM. Step 3: Click on ETHERNET. Step 4: Enable DHCP. Step 5: Check the IP address (Device status is ON if the IP address is ...

• Staff marked attendance through the biometric, but it doesn't reflect on the ADDA portal. What could be the issue?

  The user needs to check the staff badge number, if the badge number differs the attendance will not be synched up in ADDA. and the Biometric device should be ONLINE ( Admin >> Staff Manager >> Setup >> Device management).

• What is the process of integrating a biometric device with ADDA and Its benefits?

  To connect the biometric device with ADDA, customers are required to contact support@adda.io, and the team will respond promptly. Additionally, please purchase a compatible device for seamless integration with ADDA. This integration brings the ...

• The biometric device is online, but entries are not being recorded/Synced with the Gatekeeper app.

  Please raise a support ticket if your biometric is visible online under staff Manager >> Device Management. Below is the email address to quickly raise the ticket. Support ID : support@adda.io Please rest assured we will fix this problem ASAP, ...

• Even after marking my staff as retired on ADDA, they are still able to check in through the biometric system. What might be causing this issue?

  The retired staff in ADDA can punch in the device and try to enter the campus, but ADDA ensures sending an alarm to the security team saying the retired staff entered the campus. If you do not wish to see such alerts, you can deactivate the user ...