The biometric device is online, but entries are not being recorded/Synced with the Gatekeeper app.

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• What is the process of integrating a biometric device with ADDA and Its benefits?

  To connect the biometric device with ADDA, customers are required to contact support@adda.io, and the team will respond promptly. Additionally, please purchase a compatible device for seamless integration with ADDA. This integration brings the ...

• What is the process for enrolling a new user on a biometric device to ensure their attendance is reflected on ADDA?

  Please follow the below steps to enroll a new user on a biometric device: Step1:-Go to MENU Step2:-Select User Management Step3:-Select New User Step4:-Enter User ID ( Enter the same badge number of staff which is same on ADDA) Step5:-Then OK ...

• Staff marked attendance through the biometric, but it doesn't reflect on the ADDA portal. What could be the issue?

  The user needs to check the staff badge number, if the badge number differs the attendance will not be synched up in ADDA. and the Biometric device should be ONLINE ( Admin >> Staff Manager >> Setup >> Device management).

• What are the Biometric devices compatible with ADDA?

  The following are the devices that are compatible with ADDA: ESSL X990 , ESSL uface602 , ESSL uface302 , ESSL uface800 , Zktech uface 800

• Even after marking my staff as retired on ADDA, they are still able to check in through the biometric system. What might be causing this issue?

  The retired staff in ADDA can punch in the device and try to enter the campus, but ADDA ensures sending an alarm to the security team saying the retired staff entered the campus. If you do not wish to see such alerts, you can deactivate the user ...