The biometric device is online, but entries are not being recorded/Synced with the Gatekeeper app.
Please raise a support ticket if your biometric is visible online under staff Manager >> Device Management.
Below is the email address to quickly raise the ticket.
Support ID : support@adda.io
Please rest assured we will fix this problem ASAP, Whatever entries are captured in biometrics will reflect on ADDA once the issue is resolved.
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