Staff marked attendance through the biometric, but it doesn't reflect on the ADDA portal. What could be the issue?

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• Why is unknown attendance showing under the staff manager on the ADDA portal?

  Whenever the badge number doesn’t match the badge ID, the ADDA reports attendance shows it as “Unknown”, please ensure the same ID which is added in ADDA has been aligned to the staff.

• Even after marking my staff as retired on ADDA, they are still able to check in through the biometric system. What might be causing this issue?

  The retired staff in ADDA can punch in the device and try to enter the campus, but ADDA ensures sending an alarm to the security team saying the retired staff entered the campus. If you do not wish to see such alerts, you can deactivate the user ...

• The biometric device is online, but entries are not being recorded/Synced with the Gatekeeper app.

  Please raise a support ticket if your biometric is visible online under staff Manager >> Device Management. Below is the email address to quickly raise the ticket. Support ID : support@adda.io Please rest assured we will fix this problem ASAP, ...

• What is the process for enrolling a new user on a biometric device to ensure their attendance is reflected on ADDA?

  Please follow the below steps to enroll a new user on a biometric device: Step1:-Go to MENU Step2:-Select User Management Step3:-Select New User Step4:-Enter User ID ( Enter the same badge number of staff which is same on ADDA) Step5:-Then OK ...

• What is the process of integrating a biometric device with ADDA and Its benefits?

  To connect the biometric device with ADDA, customers are required to contact support@adda.io, and the team will respond promptly. Additionally, please purchase a compatible device for seamless integration with ADDA. This integration brings the ...