Setting Up Helpdesk Tracker:

Setting Up Helpdesk Tracker:

HelpDesk Tracker is the Online Complaint Register of your Society, and of course much more. The HelpDesk Tracker comes with some default categories, so users can lodge HelpDesk Tickets readily. Here are the quick steps to configure or edit the default categories. 

As informed, the system will be having default categories which will be used by most of the Apartments/Villas. If you want to edit/Add the categories, please follow the below steps: 

Step 1: Login to ADDA >> Admin >> Dashboard >> HelpDesk Tracker >> Setup.

You have the option to either edit the existing categories or create new ones in the provided blank field. After making changes, remember to save them.

Step 2: For each HelpDesk Category, you can designate a Level 1 Category Owner. This individual, often an Admin or Point of Contact for that specific category, will receive Email/SMS notifications whenever a ticket in that category is submitted.

Notes
Please note: To assign an admin as a Level 1 Category Owner, they must have access to the Helpdesk Tracker, which can be granted under 'Units & Users' through 'Access Control.




Step 3: Enable the checkbox “To include the phone number of the resident in the SMS sent to L1 Owner whenever a Request is registered", if required. 


Step 4: Scroll to the bottom and choose Notification options, if you want to alert the Admins for every request that is created in your apartment, check the checkbox next to their name.



Step 5: Click Save Changes.


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