Is there an option for Admins to filter Helpdesk Requests?
Helpdesk Requests can be filtered based on ticket category, ticket status, unit number etc. Follow the below steps to filter open/closed Helpdesk Requests:
Step 1: After Logging in, go to Admin -->> Helpdesk Tracker -->> Open Requests/Closed Requests.
Step 2: On the topmost right corner you will find the "Filter" Option. Use this option to filter your requests.