Is there an option for Admins to filter Helpdesk Requests?

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• How to lodge a Helpdesk Request on ADDA App?

  Follow these simple steps to lodge helpdesk ticket using your ADDA App: Step 1: After Signing in, on the home page, click on 'Helpdesk'. Step 2 : In the new window, Click on “+” icon on the bottom. Step 3 : Provide the complaint details & attach a ...

• How can Admin Process Internal helpdesk Requests?

  Please follow the below steps to process Helpdesk requests: Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests. Step 2: Click on the “View” option of the ticket that you wish to process. A separate window pops up, here you can ...

• How can admins receive email notification on any new Helpdesk Requests raised by the residents?

  Helpdesk notifications can be received by the admin members, wherein they can keep a track of the status of tickets raised by the customers. Follow the below steps to enable the Helpdesk notifications for Admins: Step 1: Login to ADDA -->> Admin -->> ...

• How can I view the closed Helpdesk Requests? Also, how can I reopen the request if it is still not resolved from the residents's end?

  To view closed Helpdesk Tickets, please follow the steps below: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Closed Requests -->> Click on "view" to know more details about the closed request. To open a closed Helpdesk Request, Click on "View" ...

• How to Add Categories and Subcategories in the Helpdesk Tracker?

  How do I add categories in the Helpdesk Tracker? Step 1: Login to your ADDA - - >> Click on "Admin". Step 2: Go to the Helpdesk Tracker. Step 3: Click on Setup. Step 4: Add the category in the Category column. Step 5: Scroll down the page and Click ...