Is there an option for Admins to filter Helpdesk Requests?

Helpdesk Requests can be filtered based on ticket category, ticket status, unit number etc. Follow the below steps to filter open/closed Helpdesk Requests:

Step 1: After Logging in, go to Admin -->> Helpdesk Tracker -->> Open Requests/Closed Requests.

Step 2: On the topmost right corner you will find the "Filter" Option. Use this option to filter your requests.

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