Is there an option for Admins to filter Helpdesk Requests?

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• Setting Up Helpdesk Tracker:

  HelpDesk Tracker is the Online Complaint Register of your Society, and of course much more. The HelpDesk Tracker comes with some default categories, so users can lodge HelpDesk Tickets readily. Here are the quick steps to configure or edit the ...

• How to create a Helpdesk Request on ADDA App?

  Follow these simple steps to create a helpdesk ticket using your ADDA App: Step 1: After signing in, on the home page, click on 'Helpdesk'. Step 2 : In the new window, Click on “+” icon on the bottom. Step 3 : Provide the complaint details & attach a ...

• How can Admin Process Internal helpdesk Requests?

  Please follow the below steps to process Helpdesk requests: Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests. Step 2: Click on the “View” option of the ticket that you wish to process. A separate window pops up, here you can ...

• How can admins receive email notification on any new Helpdesk Requests created by the residents?

  Helpdesk notifications can be received by the admin members, wherein they can keep a track of the status of tickets created by the customers. Follow the steps below to enable the Helpdesk notifications for Admins: Step 1: Login to ADDA -->> Admin ...

• How can I view the closed Helpdesk Requests? Also, how can I reopen the request if it is still not resolved from the residents's end?

  To view closed Helpdesk Tickets, please follow the steps below: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Closed Requests -->> Click on "view" to know more details about the closed request. To open a closed Helpdesk Request, Click on "View" ...