If a resident has raised a common area issue like lift not working as a personal request, how can Admin convert that to a community request?
Please follow the blow steps to convert a personal helpdesk ticket to a community helpdesk ticket:
Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests.
Step 2: Click on the “View” option of the ticket that you wish to convert and once the ticket is open on the top on the right-hand side you will find "Convert to Community Ticket".
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How can an admin create a helpdesk request on behalf a resident using the ADDA Admin Portal?
Please follow the below steps to create a helpdesk request on behalf of a resident: Step 1: Login to the ADDA portal -->> Admin -->> Helpdesk Tracker -->> Go to any of the submodules on Helpdesk Tracker Step 2: On the right-hand side you will find an ...
How to edit the Community Restrictions & Violations categories?
Please follow the below steps to edit the Restrictions & Violations categories: Step 1: Login to ADDA >> Click on Admin >> Community Restrictions & Violations >> Setup. Step 2: Go to "Category Setup" >> Click on "Edit" for the corresponding category ...
As an Admin, how can I issue a warning against a Violation to a Unit?
Please follow the below steps to issue a warning against a Violation to a Unit: Note : >>If a violation is raised by a Level 1 admin, it will first go to Level 2 admins for approval. Only after approval, it will be raised for a unit. >>If there are ...