If a resident has raised a common area issue like lift not working as a personal request, how can Admin convert that to a community request?

If a resident has raised a common area issue like lift not working as a personal request, how can Admin convert that to a community request?

Please follow the blow steps to convert a personal helpdesk ticket to a community helpdesk ticket:

Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests.

Step 2: Click on the “View” option of the ticket that you wish to convert and once the ticket is open on the top on the right-hand side you will find "Convert to Community Ticket".