If a resident has raised a common area issue like lift not working as a personal request, how can Admin convert that to a community request?
Please follow the blow steps to convert a personal helpdesk ticket to a community helpdesk ticket:
Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests.
Step 2: Click on the “View” option of the ticket that you wish to convert and once the ticket is open on the top on the right-hand side you will find "Convert to Community Ticket".
Related Articles
Stay Connected with All Community Groups – Right from Your ADDA App!
Now, never miss out on any group activity happening in your community— whether it’s on WhatsApp, Instagram, Telegram, or other platforms! With this new feature, you can find, join, and share all external community groups right from your ADDA app. ...
How can an admin create a helpdesk request on behalf a resident using the ADDA Admin Portal?
Please follow the below steps to create a helpdesk request on behalf of a resident: Step 1: Login to the ADDA portal -->> Admin -->> Helpdesk Tracker -->> Go to any of the submodules on Helpdesk Tracker Step 2: On the right-hand side you will find an ...
How to edit the Community Restrictions & Violations categories?
Please follow the below steps to edit the Restrictions & Violations categories: Step 1: Login to ADDA >> Click on Admin >> Community Restrictions & Violations >> Setup. Step 2: Go to "Category Setup" >> Click on "Edit" for the corresponding category ...
As an Admin, how can I issue a warning against a Violation to a Unit?
Please follow the below steps to issue a warning against a Violation to a Unit: Note : >>If a violation is raised by a Level 1 admin, it will first go to Level 2 admins for approval. Only after approval, it will be raised for a unit. >>If there are ...
How can admin create a helpdesk ticket (On behalf of a resident) using the ADDA Admin App?
Login to ADDA Admin App -->> Helpdesk -->> Click on the "+" sign to create a ticket -->> Enter the details of the issue being faced -->> Click on Create. Note: For on-behalf ticket (Personal/Community) for any unit, once the ticket is lodged the user ...