Helpdesk Tickets needs to be processed in order to ensure that your resident is updated about all the latest updates on their issue. Follow the below steps to process a helpdesk ticket:
Step 2. Click on the “View”option of the ticket that you wish to process.
A separate window pops up, here you can change the category(In progress/On Hold/ Closed)of the ticket accordingly from Status option.
Step 3. Change the Status from New to In-progress
Step 4: (Optional) Tag the ticket to any Asset if any asset is involved from Asset Involved drop down. (Assets can be added from Asset & Inventory Tracker module)
Step 5: Add the ticket updates in Add a Note section.
Step 6: Click Save Changes. Once the changes are made, an Email notification will be sent to the user who has raised the ticket.
FYI:Once the work/issue is resolved, ensure change the status from In progress to Closed. The primary owner of the flat will get all the SMS/email alerts/updates of the ticket.