How to mark wrong visitor entry?
Please find the steps below to mark a visitor as the wrong entry.
Step 1: Open the ADDA App > Gate Updates.
Step 2: Click on the guest name which you want to mark as wrong entry.
Step 3: Click on the 3 dots at the top right corner > Click 'Mark as Wrong Entry' and click 'Report'.
Related Articles
Why doesn't the ADDA app display OTP or QR codes when pre-approving Cabs and Deliveries?
In the ADDA app, for pre-approved visitors, we offer the option to share the expected visitor code along with a QR code. However, this functionality is not available for the Cab and Delivery categories. This is because, in these cases, residents are ...
Visitor Verification workflow
Step 1 : When the Security triggers the Visitor notification to the resident, the Gatekeeper application tries to reach the resident application for 55 seconds, and the app-to-app notification will be triggered simultaneously for all the unit ...
How to report missing visitor entry using the ADDA App?
To report a wrong visitor entry, please follow the below steps: Login to your ADDA App --> Settings -->> My Gatekeeper -->> Select the tab for "Visitors" -->> Click on the yellow flag on the right-hand side below -->> Enter the Visitor details -->> ...
What types of notifications are available for visitor entry approvals on the ADDA app?
ADDA offers two types of notifications to help residents approve or deny visitor entries conveniently: In-App Notification: A real-time notification is sent directly through the ADDA app. You can instantly approve or deny the visitor entry from ...
How to add expected visitor using the ADDA App?
If you have a visitor who will be visiting your unit, you can add them as expected visitors so that have a hassle-free transit into your apartment complex without the need to wait at the gate. Your guest will just need to share the OTP with the ...