How to lodge a Helpdesk Request on ADDA App?

How to lodge a Helpdesk Request on ADDA App?

Follow these simple steps to lodge helpdesk ticket using your ADDA App:

Step 1: After Signing in, on the home page, click on 'Helpdesk'.

Step 2 : In the new window, Click on “+” icon on the bottom.

Step 3 : Provide the complaint details & attach a file/pic under Issue(If required) >> Select the Category & Sub Category.

Step 4: If the issue is urgent,  check mark “This is urgent!” for quick turn around on your ticket.

Step 5: Click the  Post button.

Try out  ADDA APP and  connect with your Neighbourhood on the go !


    • Related Articles

    • How to Add Categories and Subcategories in the Helpdesk Tracker?

      How do I add categories in the Helpdesk Tracker? Step 1: Login to your ADDA - - >> Click on "Admin". Step 2: Go to the Helpdesk Tracker. Step 3: Click on Setup. Step 4: Add the category in the Category column. Step 5: Scroll down the page and Click ...
    • How can an admin create a helpdesk request on behalf a resident using the ADDA Admin Portal?

      Please follow the below steps to create a helpdesk request on behalf of a resident: Step 1: Login to the ADDA portal -->> Admin -->> Helpdesk Tracker -->> Go to any of the submodules on Helpdesk Tracker Step 2: On the right-hand side you will find an ...
    • How to add the comments on the Helpdesk Request?

      Please follow the below steps to Add Comments to the Helpdesk Request: Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests. Step 2: Click on the “View” option of the ticket that you wish to process >> Scroll down, you can add ...
    • I am already a registered user of an ADDA and how to join another ADDA?

      If you are a registered user of any ADDA and you wish to join another community using ADDA, You can follow the below procedure for joining the other Society ADDA. Login to ADDA App -->> On the "Home" Page you will find a small drop-down next to your ...
    • Who can view the Helpdesk requests lodged?

      All Complaints that you lodge on your ADDA’s HelpDesk will be visible to all members of your flat who are registered on your ADDA. The HelpDesk tracker shows the same information to all Users of a Unit. Note: If any update is done by admin, the ...