How to lodge a Helpdesk complaint on ADDA App?
If you wish to lodge complaints about issues related to your unit (For example Common Area Maintenance, Issues related to your maintenance dues, etc) to your association admin, you can get in touch with them via internal Helpdesk tickets.
Follow these simple steps to lodge a Helpdesk ticket using your ADDA App:
Step 1: Login to theADDA App -->Click on "More" from the Toolbar --> Click on Helpdesk.
Step 2:. Click on "+" to raise a new Helpdesk ticket.
- Select the Category from the drop-down list accordingly.Choose your unit number, mention your issue along with the photos(Optional).
- Mark the issue as “Urgent”, if the issue needs immediate attention.
- Click on Post and your community Manager will be instantly notified and your issue will be addressed.
A video walkthrough of how to lodge a helpdesk ticket through the ADDA App.
Click here to know how to lodge a helpdesk ticket on your Apartment Super App ADDA.
Who can view the Helpdesk complaints lodged?
All Complaints that you lodge on your ADDA’s HelpDesk will be visible to all members of your flat who are registered on your ADDA. The HelpDesk shows the same information to all Users of a Unit. Note:If any update is done by admin, primary contact ...
Who can add Helpdesk Categories?
New Helpdesk Categories can be added by your Admin. Please contact your Management committee with your suggestions to add new Helpdesk categories. Try out ADDA APP and connect with your Neighbourhood on the go ! If You have any Queries Please Raise ...
How to get started with the HelpDesk Tracker?/ Helpdesk tracker workflow
HelpDesk Tracker is the Online Complaint Register of your Society. Here all Tickets can be viewed and acted upon by the admin. Driver for each Ticket can be assigned, status can be changed with relevant notes. Tickets can be automatically escalated ...
Quick steps to set up your ADDA
Configure Users: From here, you can start adding the new users (owners/tenants/caretakers/staff) to your ADDA. Step 1: Add users through the Mass upload template or else one by one. Go to Admin >> Configuration Hub >> User & Flat >> Users >> Add ...