How to enable the SMS alerts for the category owners when the ticket is lodged?

How to enable the SMS alerts for the category owners when the ticket is lodged?

Please follow the below steps to enable the SMS alerts when the ticket is lodged by the residents:

Step 1: Login to the ADDA admin portal.
Step 2: Click on Helpdesk Tracker and under that go to the Escalation tab.
Step 3: Click on "View" against the category for which you wish to enable the SMS alerts.

Step 4: For Level 1, you have to select the relevant option between "Shift Owners, All L1 Owners, Don't send SMS". Enable "Send SMS" option for Level 2 and Level 3 Owners in case you wish to send SMS to those owner level.

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