How to enable the SMS alerts for the category owners when the request is created?

How to enable the SMS alerts for the category owners when the request is created?

Please follow the below steps to enable the SMS alerts when the ticket is created by the residents:

Step 1: Login to the ADDA-->> Admin-->> Helpdesk Tracker.

Step 2: Go to the Escalation tab.

Step 3: Click on "View" against the category for which you wish to enable the SMS alerts.

Step 4: For Level 1, you have to select the relevant option between "Shift Owners, All L1 Owners, Don't send SMS". Enable "Send SMS" option for Level 2 and Level 3 Owners in case you wish to send SMS to those owner level.


    • Related Articles

    • How can I restrict facilities by category?

      Eg. If there are 3 BBQ Pits in a condominium, In accordance with the bylaws, residents are allowed to book a maximum of five times per month across the three available BBQ pits. The admin can enforce this restriction by establishing a specific BBQ ...

    • Do the SMS from ADDA go to International Numbers?

      For ALL Communities: OTP SMS is delivered to all Phone Numbers, including International Phone Numbers. For Communities located in the USA and India: ⁠Broadcast SMS is delivered only to National mobile numbers. (For communities in UAE, Mauritius, ...

    • How do I enable the pet information option as an admin using the ADDA admin portal ?

      To enable the pet information option, kindly follow the below mentioned steps: Step 1: Login to the ADDA - - >> Click on "Admin". Step 2: Go to "Units & Users". Step 3: Click on "Pet Setup" sub-module. Step 4: Click on "Enable pet Option", then ...

    • How can I set automatic meeting alerts for all attendees?

      Follow the steps below to set automatic alerts for all attendees: 1. Go to Admin >> Projects & Meetings >> Meetings 2. Click on 'Create Meeting' button or 'Edit' in case of existing meeting. 3. Scroll down. Here you can see option to 'Send Alert ...

    • How can I Clone Purchase Request Created?

      In case the PR gets rejected, then it will become easy to create a new one. You can clone the previous one and make edits as required and re-send for approval. Please follow the steps below: Login to ADDA>>Admin>>Expense Tracker>>Purchase ...