How to enable the SMS alerts for the category owners when the ticket is lodged?
Please follow the below steps to enable the SMS alerts when the ticket is lodged by the residents:
Step 1: Login to the ADDA admin portal.
Step 2: Click on Helpdesk Tracker and under that go to the Escalation tab.
Step 3: Click on "View" against the category for which you wish to enable the SMS alerts.
Step 4: For Level 1, you have to select the relevant option between "Shift Owners, All L1 Owners, Don't send SMS". Enable "Send SMS" option for Level 2 and Level 3 Owners in case you wish to send SMS to those owner level.
How can admin process a helpdesk ticket?
Helpdesk Tickets needs to be processed in order to ensure that your resident is updated about all the latest updates on their issue. Follow the below steps to process a helpdesk ticket: Step 1. After logging in, Go to Admin>> HelpDesk Tracker>> Open ...
How can I set automatic meeting alerts for all attendees?
Follow the steps below to set automatic alerts for all attendees: 1. Go to Admin >> Projects & Meetings >> Meetings 2. Click on 'Create Meeting' button or 'Edit' in case of existing meeting. 3. Scroll down. Here you can see option to 'Send Alert ...
How to delete/modify helpdesk category?
You can simply over-write and delete the HelpDesk category name. It will no longer appear on the HelpDesk view. The Complaints lodged earlier with this Category will still show. You can either continue them as-is, or change the Category. Step 1: ...
How to enable the setting to send invoice emails to all member of the flat/Only Owners of the unit?
Following steps to be followed in case of society decides to send all invoices, Receipts, payment reminders emails to all member of the flat (both Owner & Tenant): Step 1: Go to Income tracker >>Setup >> Notification Step 2: Enable the checkbox for ...
How can I enable/disable email notifications coming to my mailbox?
ADDA gives provision for setting your preferences in terms of email alerts. Please follow the below path to enable/disable email notifications through ADDA Portal : Step 1: Log in to ADDA Portal. Step 2: Find <<Your Name>> on the top-right corner and ...