How to enable the SMS alerts for the category owners when the request is created?

How to enable the SMS alerts for the category owners when the request is created?

Please follow the below steps to enable the SMS alerts when the ticket is created by the residents:

Step 1: Login to the ADDA-->> Admin-->> Helpdesk Tracker.

Step 2: Go to the Escalation tab.

Step 3: Click on "View" against the category for which you wish to enable the SMS alerts.

Step 4: For Level 1, you have to select the relevant option between "Shift Owners, All L1 Owners, Don't send SMS". Enable "Send SMS" option for Level 2 and Level 3 Owners in case you wish to send SMS to those owner level.


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