How to delete/modify helpdesk category?

How to delete/modify helpdesk category?

You can simply over-write and delete the HelpDesk category name. It will no longer appear on the HelpDesk view. The Complaints lodged earlier with this Category will still show. You can either continue them as-is or change the Category.

Step 1: Login to ADDA -->> Admin -->> HelpDesk Tracker -->> Setup

Step 2: Just overwrite the category you wish to modify or just remove the content to delete the category.

Step 3: Scroll down the page and click on Save Changes.



    • Related Articles

    • How to add user to category owner level 1 Give the user access to the helpdesk?

      To assign a person as 'Category Owner Level 1', he should be having access to Helpdesk Tracker Module. You can follow the below ways to add: Including them in the Management Committee: If the individual is part of the Management Committee, please ...
    • How to delete a classified listing ?

      Note : Only the creator of the listing can delete it. Kindly follow the below steps to view your listings : Login to ADDA App -> Click on “Discover” -> Click on “Buzzar” -> Click on “My Listings” icon next to the filter and you can see all the active ...
    • Can we delete a helpdesk ticket if irrelevant?

      No, internal helpdesk tickets cannot be deleted. However, you can move the ticket status from New, In progress,On-Hold, Awaiting Resident Response to Closed. Login to ADDA Admin App -->> Helpdesk -->> Search and click on the desired ticket -->> Once ...
    • Is there an option for Admins to filter Helpdesk Requests?

      Helpdesk Requests can be filtered based on ticket category, ticket status, unit number etc. Follow the below steps to filter open/closed Helpdesk Requests: Step 1: After Logging in, go to Admin -->> Helpdesk Tracker -->> Open Requests/Closed ...
    • How to enable the SMS alerts for the category owners when the request is lodged?

      Please follow the below steps to enable the SMS alerts when the ticket is lodged by the residents: Step 1: Login to the ADDA-->> Admin-->> Helpdesk Tracker. Step 2: Go to the Escalation tab. Step 3: Click on "View" against the category for which you ...