How to add sub categories under Helpdesk Tracker?

How to add sub categories under Helpdesk Tracker?

To include Sub Categories under Main Categories, kindly adhere to the following steps:

Step 1: Login to ADDA -->> Admin -->> HelpDesk Tracker -->> Setup. 

Step 2: Identify the Category for which you wish to establish Subcategories. Then, select the 'Add/Edit' option located next to "Sub Categories" and input the Subcategories into the provided blank field. >> Save your changes.




    • Related Articles

    • Who can add Helpdesk Categories?

      New Helpdesk Categories can be added by your Admin. Please contact your Management committee with your suggestions to add new Helpdesk categories. Try out ADDA APP and connect with your Neighbourhood on the go! If You have any Queries Please Raise a ...
    • How to get started with the Helpdesk Tracker?

      HelpDesk Tracker is the Online Complaint Register of your Society, and of course much more. The HelpDesk Tracker comes with some default categories, so users can lodge HelpDesk Tickets readily. Here are the quick steps to configure or edit the ...
    • How to add Unit Categories?

      This option comes into play when the management categorizes units based on factors like the number of bedrooms (BHK-wise) or occupancy status, allowing them to apply distinct charges for each category. You have the flexibility to create unit ...
    • How to add the comments on the Helpdesk Request?

      Please follow the below steps to Add Comments to the Helpdesk Request: Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests. Step 2: Click on the “View” option of the ticket that you wish to process >> Scroll down, you can add ...
    • How can Admin add users to ADDA?

      Administrators can directly add users to ADDA when there is a new owner/tenant by following the steps below: Step 1: After logging in, go to Admin >> Units & Users>> ADD Users. Step 2: Fill all the information such as Name, Block, Flat No., Mobile ...