How to Add Categories and Subcategories in the Helpdesk Tracker?

How to Add Categories and Subcategories in the Helpdesk Tracker?

 How do I add categories in the Helpdesk Tracker?

Step 1:  Login to your ADDA admin account.
Step 2:  Go to the Helpdesk Tracker.
Step 3:  Click on Setup.
Step 4:  Add the category in the Category column.
Step 5:  Scroll down the page and Click on Save changes


How do I add subcategories to a category in the Helpdesk Tracker?

Step 1:  Follow the steps to add a category (mentioned above).
Step 2:  Select the category you want to add subcategories to. 
Step 3:  Click on the Add/Edit button next to that category.
Step 4:  Add the subcategories in the provided field.
Step 5 Click on Save changes

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