How do I add categories in the Helpdesk Tracker?
Step 1: Login to your ADDA - - >> Click on "Admin".
Step 2: Go to the Helpdesk Tracker.
Step 3: Click on Setup.
Step 4: Add the category in the Category column.
Step 5: Scroll down the page and Click on Save changes
How do I add subcategories to a category in the Helpdesk Tracker?
Step 1: Follow the steps to add a category (mentioned above).
Step 2: Select the category you want to add subcategories to.
Step 3: Click on the Add/Edit button next to that category.
Step 4: Add the subcategories in the provided field.
Step 5: Click on Save changes