How to Add Categories and Subcategories in the Helpdesk Tracker?

How to Add Categories and Subcategories in the Helpdesk Tracker?

 How do I add categories in the Helpdesk Tracker?

Step 1:  Login to your ADDA - - >> Click on "Admin". 
Step 2:  Go to the Helpdesk Tracker.
Step 3:  Click on Setup.
Step 4:  Add the category in the Category column.
Step 5:  Scroll down the page and Click on Save changes


How do I add subcategories to a category in the Helpdesk Tracker?

Step 1:  Follow the steps to add a category (mentioned above).
Step 2:  Select the category you want to add subcategories to. 
Step 3:  Click on the Add/Edit button next to that category.
Step 4:  Add the subcategories in the provided field.
Step 5: Click on Save changes

    • Related Articles

    • Setting Up Helpdesk Tracker:

      HelpDesk Tracker is the Online Complaint Register of your Society, and of course much more. The HelpDesk Tracker comes with some default categories, so users can lodge HelpDesk Tickets readily. Here are the quick steps to configure or edit the ...

    • How to add sub categories under Helpdesk Tracker?

      To include Sub Categories under Main Categories, kindly adhere to the following steps: Step 1: Login to ADDA -->> Admin -->> HelpDesk Tracker -->> Setup. Step 2: Identify the Category for which you wish to establish Subcategories. Then, select the ...

    • How can I restrict facilities by category?

      Eg. If there are 3 BBQ Pits in a condominium, In accordance with the bylaws, residents are allowed to book a maximum of five times per month across the three available BBQ pits. The admin can enforce this restriction by establishing a specific BBQ ...

    • How to create a Helpdesk Request on ADDA App?

      Follow these simple steps to create a helpdesk ticket using your ADDA App: Step 1: After signing in, on the home page, click on 'Helpdesk'. Step 2 : In the new window, Click on “+” icon on the bottom. Step 3 : Provide the complaint details & attach a ...

    • Who can add Helpdesk Categories?

      New Helpdesk Categories can be added by your Admin. Please contact your Management committee with your suggestions to add new Helpdesk categories. Try out ADDA APP and connect with your Neighbourhood on the go! If You have any Queries Please Raise a ...