How is DLP and Non-DLP classification managed in the Helpdesk Tracker?

How is DLP and Non-DLP classification managed in the Helpdesk Tracker?

1. What is DLP in the Helpdesk Tracker?

DLP (Defect Liability Period) is a defined time range during which issues in a unit are handled under specific categories meant for defects or builder-related concerns.

2. What is the difference between DLP and Non-DLP units?

  • DLP Units: Units that fall within the Defect Liability Period. They have access to DLP-specific helpdesk categories.

  • Non-DLP Units: Units outside the DLP period. They use general helpdesk categories.

3. How does this feature work?

  • Admin marks units as DLP by setting start and end dates.

  • Based on this, the system automatically classifies units as DLP or Non-DLP.

  • Users see different helpdesk categories depending on their unit type.

4. How do admins configure DLP units?

Go to:Helpdesk Tracker → Setup → Setup DLP Units

  • Enter DLP start and end dates

  • Mark DLP applicability

  • Save changes

5. What are DLP categories?

These are helpdesk categories specifically available for DLP units (e.g., builder-related issues).
They are only visible to users whose units are marked under DLP.

6. How do admins configure DLP categories?

Go to:Helpdesk Tracker → Setup → Setup DLP Categories

  • Add categories and subcategories

  • Assign category owners

7. What are Non-DLP categories?

These are general complaint categories available to:

  • Non-DLP units

  • DLP units as well (for non-defect-related issues)

8. How do admins configure Non-DLP categories?

Go to: Helpdesk Tracker → Setup → Setup Non-DLP Categories

  • Add categories and assign owners

9. What categories do residents see in the ADDA app?

  • DLP Units: See DLP-specific categories

  • Non-DLP Units: See general (Non-DLP) categories
    This is automatically controlled by the system.

10. Can admins track which units are under DLP?

Yes.
Go to: Helpdesk Tracker → Reports → DLP Units Report
This shows a list of all units with their DLP start and end dates.

11. Why is this feature useful?

  • Separates builder-related issues from regular complaints

  • Ensures correct routing of tickets

  • Improves clarity for residents and management

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