1. What is the Multi-Entity Setup?
The Multi-Entity Setup allows properties with separate accounting needs, such as an association and a service provider, to manage their books independently while offering residents a unified experience.
2. How does it benefit?
> This model is useful when external entities are billing the Owner/Tenants of an ADDA
> The billing and accounting of the external entities are kept separate from those of the association.
> Residents see all bills inside ONE App - ADDA App.
> Two such external entities can be formed that bill the Owners/Tenants
> Each individual entity can have its own Payment Gateway setup
3. How is accounting structured?
Each entity (e.g., the association and the service provider) maintains separate accounting portals. However, users interact with one consolidated ledger that combines charges from both.
4. Does this setup affect how payments are made?
No, payments remain straightforward. Despite the back-end separation, users can pay for all services through the single interface. You can have different bank accounts linked to separate portals.
5. Can admins access data across both entities?
Yes, designated admins have access to their respective portals. However, access privileges are managed independently to ensure that financial and administrative control remains distinct between entities.
6. Is training or onboarding required for residents?
The setup is designed to be intuitive, and most users find it easy to navigate without additional training. However, support documentation and onboarding sessions can be provided for smoother adoption if needed.