How does ADDA support function?

How does ADDA support function?

ADDA Support Structure

 

1. Dedicated Support Specialist:

The customer will be given a single point of contact and the following two levels of escalation: 

Level 1: Support Point Of Contact

Level 2: Deployment Manager

Level 3: Senior Manager


Business Hours - Monday to Saturday, 9:00 a.m. to 6:00 p.m.


2. WhatsApp Support: During Implementation for 30 Days

 

The WhatsApp support will be available for a month during the implementation to discuss and address your high priority concerns. Post that, the WhatsApp support will be dissolved and you will be directed to our official communication/Digital Support channels.

 

3. Digital Support:

(i) Software Help tickets
If you have any questions related to the ADDA product, you can submit a support ticket at any time using the link below: SOFTWARE HELP  or send us an email on support@3five8technologies.zohodesk.com


 (ii) Scheduled Call Support

For any further phone support, we request you to intimate us in advance through SOFTWARE HELP  or send us an email on support@3five8technologies.zohodesk.com and we shall arrange the call.


(iii) Emergency Support

You can contact your ADDA Support Point Of Contact or the Escalation Point Of Contact for any emergency assistance.



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