ADDA Support Structure
The customer will be given a single point of contact and the following two levels of escalation:
Level 1: Support Point Of Contact
Level 2: Deployment Manager
Level 3: Senior Manager
Business Hours - Monday to Saturday, 9:00 a.m. to 6:00 p.m.
The WhatsApp support will be available for a month during the implementation to discuss and address your high priority concerns. Post that, the WhatsApp support will be dissolved and you will be directed to our official communication/Digital Support channels.
(ii) Scheduled Call Support
(iii) Emergency Support
You can contact your ADDA Support Point Of Contact or the Escalation Point Of Contact for any emergency assistance.