ADDA Support Structure
1. Dedicated Support Specialist:
The customer will be given a single point of contact and the following two levels of escalation:
Level 1: Support Point Of Contact
Level 2: Deployment Manager
Level 3: Senior Manager
Business Hours - Monday to Saturday, 9:30 a.m. to 6:30 p.m.
2. WhatsApp Support: During Implementation for 30 Days
The WhatsApp support will be available for a month during the implementation to discuss and address your high-priority concerns. Post that, the WhatsApp support will be dissolved and you will be directed to our official communication/Digital Support channels.
3. Digital Support:
(i) Online Chat
You can also use the "Chat" option which is available on the ADDA Admin dashboard to connect with our Live chat support for immediate assistance.
(ii) Software Help tickets
(ii) Scheduled Call Support
(iv) Emergency Support
You can contact your ADDA Support Point Of Contact or the Escalation Point Of Contact for any emergency assistance.