How does ADDA support function?

How does ADDA support function?

ADDA Support Structure

 
1. Dedicated Support Specialist:
 
The customer will be given a single point of contact and the following two levels of escalation:
 
Level 1: Support Point Of Contact
Level 2: Deployment Manager
Level 3: Senior Manager

Business Hours - Monday to Saturday, 9:30 a.m. to 6:30 p.m.

2. WhatsApp Support: During Implementation for 30 Days
 
The WhatsApp support will be available for a month during the implementation to discuss and address your high-priority concerns. Post that, the WhatsApp support will be dissolved and you will be directed to our official communication/Digital Support channels.
 
3. Digital Support:
 
(i) Online Chat
You can also use the "Chat" option which is available on the ADDA Admin dashboard to connect with our Live chat support for immediate assistance.
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(ii) Software Help tickets
If you have any questions related to the ADDA product, you can submit a support ticket at any time by clicking on: SOFTWARE HELP  or send us an email on support@3five8technologies.zohodesk.com

 (ii) Scheduled Call Support
For any further phone support, we request you to intimate us in advance through SOFTWARE HELP  or send us an email on support@3five8technologies.zohodesk.com and we shall arrange the call.

(iv) Emergency Support
You can contact your ADDA Support Point Of Contact or the Escalation Point Of Contact for any emergency assistance.


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