How can I view the closed Helpdesk Tickets? Also, how can I reopen the ticket if its still not resolved from the residents's end?

How can I view the closed Helpdesk Tickets? Also, how can I reopen the ticket if its still not resolved from the residents's end?

To view closed Helpdesk Tickets, please follow the steps below:
Login  to ADDA >> Admin >> Helpdesk Tracker >> Closed tickets. You can search for the required ticket by using the filter option like date, category,serviced by, etc.



To open a closed Helpdesk ticket, Click on "View" of the required ticket and change in the pop up window change the status to "New" and click on "Save Changes".




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