How can I view the closed Helpdesk Requests? Also, how can I reopen the request if it is still not resolved from the residents's end?
To view closed Helpdesk Tickets, please follow the steps below:
Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Closed Requests -->> Click on "view" to know more details about the closed request.
To open a closed Helpdesk Request, Click on "View" of the required ticket and change in the pop-up window change the status to "New" and click on "Save Changes".
Related Articles
Can I reopen a Helpdesk ticket after it has been closed?
Yes, as a resident, you can reopen a Helpdesk request if the issue has not been fully resolved or needs further attention. Please follow the steps below to reopen a ticket: Step 1: Open the ADDA App. Step 2: Tap on ‘Helpdesk’ on the home page. Step ...
How can I check the status of my Helpdesk request?
Please refer to the following steps: Step 1: Open your ADDA App and navigate to the Home page. Tap on ‘Helpdesk’. Step 2: You will see your tickets categorized under ‘Open’ and ‘Resolved’. Tap on any ticket to view the latest status updates and ...
How can Admin Process Internal helpdesk Requests?
Please follow the below steps to process Helpdesk requests: Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests. Step 2: Click on the “View” option of the ticket that you wish to process. A separate window pops up, here you can ...
How to create a Helpdesk Request on ADDA App?
Follow these simple steps to create a helpdesk ticket using your ADDA App: Step 1: Open your ADDA App >> on the home page, click on 'Helpdesk'. Step 2 : In the new window, Click on “+” icon on the bottom. Step 3 : Provide the complaint details & ...
My issue is resolved. How can I close my helpdesk request?
If your issue has been resolved, you can close the helpdesk request on the ADDA app by following these steps: Step 1: Open the ADDA app and go to the Helpdesk section. Step 2: Under Open Requests, tap on the request you wish to close. Step 3: Tap the ...