How can I view the closed Helpdesk Requests? Also, how can I reopen the request if it is still not resolved from the residents's end?
To view closed Helpdesk Tickets, please follow the steps below:
Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Closed Requests -->> Click on "view" to know more details about the closed request.
To open a closed Helpdesk Request, Click on "View" of the required ticket and change in the pop-up window change the status to "New" and click on "Save Changes".
How can Admin Process Internal helpdesk Requests?
Please follow the below steps to process Helpdesk requests: Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests. Step 2: Click on the “View” option of the ticket that you wish to process. A separate window pops up, here you can ...
How to set escalation for Helpdesk requests?
A Request can be auto-escalated to the person on the next level/Admin when no update happens to it within a certain time as set by your Admin. The minimum time in which a Complaint can be escalated is 1 day. Requests can’t be escalated if there is no ...
Who can view the Helpdesk requests lodged?
All Complaints that you lodge on your ADDA’s HelpDesk will be visible to all members of your flat who are registered on your ADDA. The HelpDesk tracker shows the same information to all Users of a Unit. Note: If any update is done by admin, the ...
Is there an option for Admins to filter Helpdesk Requests?
Helpdesk Requests can be filtered based on ticket category, ticket status, unit number etc. Follow the below steps to filter open/closed Helpdesk Requests: Step 1: After Logging in, go to Admin -->> Helpdesk Tracker -->> Open Requests/Closed ...
How does the purchase request feature work?
Document generated by a user department or storeroom-personnel to notify the purchasing department of items it needs to order, their quantity, and the time frame. It may also contain the authorisation to proceed with the purchase. Also called ...