How can I view the closed Helpdesk Requests? Also, how can I reopen the request if it is still not resolved from the residents's end?

How can I view the closed Helpdesk Requests? Also, how can I reopen the request if it is still not resolved from the residents's end?

To view closed Helpdesk Tickets, please follow the steps below:

Login  to ADDA -->> Admin -->> Helpdesk Tracker -->> Closed Requests -->> Click on "view" to know more details about the closed request.

To open a closed Helpdesk Request, Click on "View" of the required ticket and change in the pop-up window change the status to "New" and click on "Save Changes".





    • Related Articles

    • How to lodge a Helpdesk Request on ADDA App?

      Follow these simple steps to lodge helpdesk ticket using your ADDA App: Step 1: After Signing in, on the home page, click on 'Helpdesk'. Step 2 : In the new window, Click on “+” icon on the bottom. Step 3 : Provide the complaint details & attach a ...

    • How can Admin Process Internal helpdesk Requests?

      Please follow the below steps to process Helpdesk requests: Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests. Step 2: Click on the “View” option of the ticket that you wish to process. A separate window pops up, here you can ...

    • Who can view the Helpdesk requests lodged?

      All Complaints that you lodge on your ADDA’s HelpDesk will be visible to all members of your flat who are registered on your ADDA. The HelpDesk tracker shows the same information to all Users of a Unit. Note: If any update is done by admin, the ...

    • How to add the comments on the Helpdesk Request?

      Please follow the below steps to Add Comments to the Helpdesk Request: Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests. Step 2: Click on the “View” option of the ticket that you wish to process >> Scroll down, you can add ...

    • Is there an option for Admins to filter Helpdesk Requests?

      Helpdesk Requests can be filtered based on ticket category, ticket status, unit number etc. Follow the below steps to filter open/closed Helpdesk Requests: Step 1: After Logging in, go to Admin -->> Helpdesk Tracker -->> Open Requests/Closed ...