How can I view the closed Helpdesk Tickets? Also, how can I reopen the ticket if its still not resolved from the residents's end?
To view closed Helpdesk Tickets, please follow the steps below:
Login to ADDA >> Admin >> Helpdesk Tracker >> Closed tickets. You can search for the required ticket by using the filter option like date, category,serviced by, etc.
To open a closed Helpdesk ticket, Click on "View" of the required ticket and change in the pop up window change the status to "New" and click on "Save Changes".
How can admin process a helpdesk ticket?
Helpdesk Tickets needs to be processed in order to ensure that your resident is updated about all the latest updates on their issue. Follow the below steps to process a helpdesk ticket: Step 1. After logging in, Go to Admin>> HelpDesk Tracker>> Open ...
How to set escalation for Helpdesk tickets?
A Ticket can be auto-escalated to the person on the next level/Admin, when no update happens to it within certain time as set by your Admin. The minimum time in which a Complaint can be escalated is 1 day. Tickets can’t be escalated if there is no ...
HOW TO CHECK IN-PROGRESS TICKETS IN ADDA Helpdesk Portal?
HOW TO CHECK IN-PROGRESS TICKETS IN ADDA: STEP 1: Log in to ADDA >> Click on your profile >> Select Software Help. STEP 2: Go to Open Issue >> Click on “For tickets raised post-October 17th, 2019 Please click here.” STEP 3: You will be directed to ...
How to get started with the HelpDesk Tracker?/ Helpdesk tracker workflow
HelpDesk Tracker is the Online Complaint Register of your Society. Here all Tickets can be viewed and acted upon by the admin. Driver for each Ticket can be assigned, status can be changed with relevant notes. Tickets can be automatically escalated ...
Who can view the Helpdesk complaints lodged?
All Complaints that you lodge on your ADDA’s HelpDesk will be visible to all members of your flat who are registered on your ADDA. The HelpDesk shows the same information to all Users of a Unit. Note:If any update is done by admin, primary contact ...