How can I view the closed Helpdesk Requests? Also, how can I reopen the request if it is still not resolved from the residents's end?

To view closed Helpdesk Tickets, please follow the steps below:

Login  to ADDA -->> Admin -->> Helpdesk Tracker -->> Closed Requests -->> Click on "view" to know more details about the closed request.

To open a closed Helpdesk Request, Click on "View" of the required ticket and change in the pop-up window change the status to "New" and click on "Save Changes".

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