How can I view the closed Helpdesk Requests? Also, how can I reopen the request if it is still not resolved from the residents's end?

How can I view the closed Helpdesk Requests? Also, how can I reopen the request if it is still not resolved from the residents's end?

To view closed Helpdesk Tickets, please follow the steps below:

Login  to ADDA -->> Admin -->> Helpdesk Tracker -->> Closed Requests -->> Click on "view" to know more details about the closed request.

To open a closed Helpdesk Request, Click on "View" of the required ticket and change in the pop-up window change the status to "New" and click on "Save Changes".





    • Related Articles

    • Can I reopen a Helpdesk ticket after it has been closed?

      Yes, as a resident, you can reopen a Helpdesk request if the issue has not been fully resolved or needs further attention. Please follow the steps below to reopen a ticket: Step 1: Open the ADDA App. Step 2: Tap on ‘Helpdesk’ on the home page. Step ...

    • How can I check the status of my Helpdesk request?

      Please refer to the following steps: Step 1: Open your ADDA App and navigate to the Home page. Tap on ‘Helpdesk’. Step 2: You will see your tickets categorized under ‘Open’ and ‘Resolved’. Tap on any ticket to view the latest status updates and ...

    • How can Admin Process Internal helpdesk Requests?

      Please follow the below steps to process Helpdesk requests: Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests. Step 2: Click on the “View” option of the ticket that you wish to process. A separate window pops up, here you can ...

    • How to create a Helpdesk Request on ADDA App?

      Follow these simple steps to create a helpdesk ticket using your ADDA App: Step 1: Open your ADDA App >> on the home page, click on 'Helpdesk'. Step 2 : In the new window, Click on “+” icon on the bottom. Step 3 : Provide the complaint details & ...

    • My issue is resolved. How can I close my helpdesk request?

      If your issue has been resolved, you can close the helpdesk request on the ADDA app by following these steps: Step 1: Open the ADDA app and go to the Helpdesk section. Step 2: Under Open Requests, tap on the request you wish to close. Step 3: Tap the ...