How can I check the status of my Helpdesk request?
Please refer to the following steps:
Step 1: Open your ADDA App and navigate to the Home page. Tap on ‘Helpdesk’.
Step 2: You will see your tickets categorized under ‘Open’ and ‘Resolved’.
Tap on any ticket to view the latest status updates and responses.
Related Articles
Setting Up Helpdesk Tracker:
HelpDesk Tracker is the Online Complaint Register of your Society, and of course much more. The HelpDesk Tracker comes with some default categories, so users can lodge HelpDesk Tickets readily. Here are the quick steps to configure or edit the ...
How to create a Helpdesk Request on ADDA App?
Follow these simple steps to create a helpdesk ticket using your ADDA App: Step 1: Open your ADDA App >> on the home page, click on 'Helpdesk'. Step 2 : In the new window, Click on “+” icon on the bottom. Step 3 : Provide the complaint details & ...
Can I reopen a Helpdesk ticket after it has been closed?
Yes, as a resident, you can reopen a Helpdesk request if the issue has not been fully resolved or needs further attention. Please follow the steps below to reopen a ticket: Step 1: Open the ADDA App. Step 2: Tap on ‘Helpdesk’ on the home page. Step ...
As an Admin, can I view the due status of any unit who has raised a Helpdesk request before processing them?
You can refer to the following path to assess the due status of the unit while processing the ticket. Additionally, you can also view the total outstanding dues: Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests. Step 2: On ...
How can I view the closed Helpdesk Requests? Also, how can I reopen the request if it is still not resolved from the residents's end?
To view closed Helpdesk Tickets, please follow the steps below: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Closed Requests -->> Click on "view" to know more details about the closed request. To open a closed Helpdesk Request, Click on "View" ...