How can an admin create a helpdesk request on behalf a resident using the ADDA Admin Portal?

How can an admin create a helpdesk request on behalf a resident using the ADDA Admin Portal?

Please follow the below steps to create a helpdesk request on behalf of a resident:

Step 1: Login to the ADDA portal -->> Admin -->> Helpdesk Tracker -->> Go to any of the submodules on Helpdesk Tracker

Step 2: On the right-hand side you will find an option "Create Request" to create a Helpdesk request. Enter the details like Category, Subcategory, Personal/Community, Unit No, Enter the Request and Submit. 

    • Related Articles

    • How to lodge a Helpdesk Request on ADDA App?

      Follow these simple steps to lodge helpdesk ticket using your ADDA App: Step 1: After Signing in, on the home page, click on 'Helpdesk'. Step 2 : In the new window, Click on “+” icon on the bottom. Step 3 : Provide the complaint details & attach a ...

    • How can admin create a helpdesk ticket (On behalf of a resident) using the ADDA Admin App?

      Login to ADDA Admin App -->> Helpdesk -->> Click on the "+" sign to create a ticket -->> Enter the details of the issue being faced -->> Click on Create. Note: For on-behalf ticket (Personal/Community) for any unit, once the ticket is lodged the user ...

    • How can Admin add users to ADDA?

      Administrators can directly add users to ADDA when there is a new owner/tenant by following the steps below: Step 1: After logging in, go to Admin >> Units & Users>> ADD Users. Step 2: Fill all the information such as Name, Block, Flat No., Mobile ...

    • How to Add Categories and Subcategories in the Helpdesk Tracker?

      How do I add categories in the Helpdesk Tracker? Step 1: Login to your ADDA - - >> Click on "Admin". Step 2: Go to the Helpdesk Tracker. Step 3: Click on Setup. Step 4: Add the category in the Category column. Step 5: Scroll down the page and Click ...

    • How can I create announcement using ADDA Admin App?

      Keeping all residents up-to-date by broadcasting information about routine maintenance, celebrations/events, new hobby classes, downtimes, and so on. You can send an Announcement on the go and have it show up right on the ADDA App, as app ...