How can an admin create a helpdesk request on behalf a resident using the ADDA Admin Portal?
Please follow the below steps to create a helpdesk request on behalf of a resident:
Login to the ADDA portal -->> Admin -->> Helpdesk Tracker -->> Go to any of the submodules on Helpdesk Tracker and on the right-hand side you will find an option "Create Request" to create a Helpdesk request.
How can admin create a helpdesk ticket (On behalf of a resident) using the ADDA Admin App?
Login to ADDA Admin App -->> Helpdesk -->> Click on the "+" sign to create a ticket -->> Enter the details of the issue being faced -->> Click on Create. Note: For on-behalf ticket (Personal/Community) for any unit, once the ticket is lodged the user ...
How can I create announcement using ADDA Admin App?
Keeping all residents up-to-date by broadcasting information about routine maintenance, celebrations/events, new hobby classes, downtimes, and so on. You can send an Announcement on the go and have it show up right on the ADDA App, as app ...
Can an admin/staff book a facility on behalf of Resident?
Yes! An Admin or office staff who has access rights to the Facilities can book a facility on behalf of residents. Login to ADDA Portal>>Select Facilities from the Left Panel>>Select the facility, time & date. You can choose the Flat No. from "Book ...
How can I process helpdesk tickets using the ADDA Admin App?
Login to ADDA Admin App -->> Helpdesk -->> Search and click on the desired ticket -->> Once the ticket is opened you can update the ticket status and also add comments if required -->> Click on Note : 1. To make changes to the tickets status click ...
How can I view the closed Helpdesk Requests? Also, how can I reopen the request if it is still not resolved from the residents's end?
To view closed Helpdesk Tickets, please follow the steps below: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Closed Requests -->> Click on "view" to know more details about the closed request. To open a closed Helpdesk Request, Click on ...