How can an admin create a helpdesk request on behalf a resident using the ADDA Admin Portal?

How can an admin create a helpdesk request on behalf a resident using the ADDA Admin Portal?

Please follow the below steps to create a helpdesk request on behalf of a resident:
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Login to the ADDA portal -->> Admin -->> Helpdesk Tracker -->> Go to any of the submodules on Helpdesk Tracker and on the right-hand side you will find an option "Create Request" to create a Helpdesk request.