How can admins receive email notification on any new Helpdesk Requests created by the residents?

How can admins receive email notification on any new Helpdesk Requests created by the residents?

Helpdesk notifications can be received by the admin members, wherein they can keep a track of the status of tickets created by the customers.

Follow the steps below to enable the Helpdesk notifications for Admins:

Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Setup.

Step 2: In the setup page, when you scroll down you will find the list of admins who has the access to the Helpdesk tracker, select the admin members by enabling the checkboxes against their names -->> Save Changes

 

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