How can Admin Process Internal helpdesk tickets?

How can Admin Process Internal helpdesk tickets?

Please follow the below steps to process Helpdesk tickets:

Step 1: After logging in, Go to Admin -->> Helpdesk Tracker -->> Open Tickets.

Step 2: Click on the “View” option of the ticket that you wish to process.

A separate window pops up, here you can change the category(In progress/On Hold/ Closed)of the ticket accordingly from the Status option.

Step 3: Change the Status from New to In-progress.

Step 4: If any asset is involved you can tag the same in the ticket from Asset Involved dropdown. (Assets can be added from Asset & Inventory Tracker module).

Step 5: Add the ticket updates in the "Add a Note" section.

Step 6: Click Save Changes. Once the changes are made, an email notification will be sent to the user who has raised the ticket.

FYI: Once the work/issue is resolved, ensure to change the status from In progress to Closed. The primary owner of the flat will get the SMS/email alerts/updates of the ticket.

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