Can I reopen a Helpdesk ticket after it has been closed?

Can I reopen a Helpdesk ticket after it has been closed?

Yes, as a resident, you can reopen a Helpdesk request if the issue has not been fully resolved or needs further attention.

Please follow the steps below to reopen a ticket:

Step 1: Open the ADDA App.
Step 2: Tap on ‘Helpdesk’ on the home page.
Step 3: Navigate to the ‘Resolved’ tab to view closed tickets.
Step 4: Select the Helpdesk request you wish to reopen.
Step 5: Tap on the ‘Reopen’ option located at the top right corner.
Step 6: Confirm the action by tapping ‘Yes’.

Once confirmed, the ticket will be reopened and sent back to the management team for further action.


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