As an Admin, can I view the due status of any unit who has raised a Helpdesk request before processing them?

You can refer to the following path to assess the due status of the unit while processing the ticket. Additionally, you can also view the total outstanding dues:

Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests.

Step 2: On this page, locate the 'Due Status' column. Here, you will notice two colors: a green radio button, indicating 'No Dues,' and a red radio button, signifying that there are outstanding dues associated with this unit. If you wish to view the total dues, simply click on 'View >> Due Status. 

• Related Articles

• How can Admin Process Internal helpdesk Requests?

  Please follow the below steps to process Helpdesk requests: Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests. Step 2: Click on the “View” option of the ticket that you wish to process. A separate window pops up, here you can ...

• As an admin how to edit/ rename the unit number?

  Please follow the steps below to edit/rename the unit number: Step 1:- Go to Income Tracker -->>> Track Units -->>> Unit. Step 2:- Click the 'Rename' button against the unit you want to edit. Step 3:- If your ADDA has multiple blocks, select the ...

• How can I view the closed Helpdesk Requests? Also, how can I reopen the request if it is still not resolved from the residents's end?

  To view closed Helpdesk Tickets, please follow the steps below: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Closed Requests -->> Click on "view" to know more details about the closed request. To open a closed Helpdesk Request, Click on "View" ...

• How can an admin create a helpdesk request on behalf a resident using the ADDA Admin Portal?

  Please follow the below steps to create a helpdesk request on behalf of a resident: Step 1: Login to the ADDA portal -->> Admin -->> Helpdesk Tracker -->> Go to any of the submodules on Helpdesk Tracker Step 2: On the right-hand side you will find an ...

• How to add the comments on the Helpdesk Request?

  Please follow the below steps to Add Comments to the Helpdesk Request: Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests. Step 2: Click on the “View” option of the ticket that you wish to process >> Scroll down, you can add ...