Units & Users
How to remove Admin access from Management Committee?
Please follow the below steps to remove Admin access from Management Committee: Step 1: Log in to ADDA -->> Admin -->> Units & Users -->> Access Control -->> Management Committee. Step 2: Search and click on the Admin from whom you wish to remove the ...
How can Admin Opt-Out from receiving email notifications for Units & Users and Announcement Manager?
There is an option to enable/disable email notifications for the Units & Users Module, where you can specify which users should be notified via email when any process related to adding/approving Users occurs. Similarly, we have the same option for ...
Where can I find the report for users who are associated with multiple units?
Log in to ADDA -->> Admin -->> Units & Users -->> Reports -->>Report No.7. This report will give you the data of the users who are associated with more than one unit (Community/Villa).
How to download the report of all the users residing in our ADDA including their email id and phone number?(Resident Database)
Access to the resident database is only available with the moderator of the respective ADDA’s. So Moderator can follow the below steps to access the Resident database. Step 1: Login to ADDA >> Units and Users >> Reports >> Report ( (MODERATOR ONLY) ...
How does the Survey feature works on ADDA? How can we use it to gather opinion/feedback from our residents?
Surveys in ADDA provide an extremely powerful tool in the hands of the management team which can be used for various purposes like collecting data, detailed feedback related to issues and vendors, creating registration forms for events, etc. - the ...
How can I expire the survey I created?
Please follow the below steps if you wish to move your survey to expiry: Step 1: Log In to ADDA >> Admin >> Units & Users >> Survey. Step 2: Search for the survey and click on "View". Step 3: Uncheck the Radio Button for "Accepting Responses" to ...
How can I view the statistics of my Apartment Community (For eg. No. of Active users , Users yet to log in, etc)?
To view the statistics of your apartment complex, please follow the steps below: Login to ADDA >> Admin >> Units & Users >> Add Users >> Bulk Invite. In this section, you will get a clear picture of the statistics of your apartment complex in numbers ...
Where can I get the report of user/admin edit logs and search user history on ADDA?
Please follow the below steps to view reports of logs for edits or changes and search user history : Login to ADDA >> Admin >> Units & Users >> Reports >> Section F.Logs>>Report No.26,27 & 28.
Where can I find our ADDA's Database Report on ADDA?
The "Owner - Tenant" Database report will include data for family members who are having login access to their ADDA account. This report is available under Units & Users >> Reports >> Report no.6.Owner-Tenant Database Report.
How can an Admin bulk invite users on ADDA? What are its benefits?
The "Bulk Invite" option will trigger an email to users who have not yet logged into your ADDA. The email will contain the email id and temporary password of the respective user to log in to ADDA. This option will help you increase the usage of the ...
How can an Admin edit the User contact details?
Please follow the steps below to edit the User contact details: Login to ADDA -->> Admin -->> Units & Users -->> Approved Users -->> Search the User -->> Click on the Unit number and click on the drop-down to select the user of whom you wish to edit ...
Will the SMS sent from ADDA have advertisements appended?
No! ADDA is committed to providing them spam free communication to all its users and has agreed with the SMS provider accordingly. The SMS received will have only the message that you have sent, and no other additions. If you find any advertisements ...
How to add users in batch/bulk?
Please follow the below steps to add users in Bulk: Step 1: Log in to ADDA -->> Admin -->> Units & Users -->>Add Users, and download the excel template present under the Mass Upload section. Step 2: Fill the rows with resident information. (Note: Do ...
How can admin approve a user on ADDA?
FYI : Unapproved users will be listed Under Units & Users Module who are waiting for the access to your ADDA. So as an Admin ensure that the unapproved users list is verified frequently. Step 1: Login to ADDA -->> Admin -->> Units & ...
Why assigning multiple names against a single email id is not allowed?
Case I: In case when a user owns multiple units; the system can store multiple units detail against his/her single email id. Case II: In case when different units are owned by different personals; the system authenticates each email id assigned ...
How to send invites to users?
Please follow the step below to send invites to your users: Step 1: Login to ADDA >> Admin >> Units & Users >>Statistics. Step 2: Now Click Bulk Invite. An email will be triggered to all the new users with login credentials to login to ADDA. Note: ...
Where can I check the edits done against any unit on ADDA?
Admin user can check the Edit/Change Logs for an application. Step 1: Login to ADDA >> Admin >> Units & Users >> Approved Users. Step 2: Select the unit>>Check towards the right hand top side of the screen. You will be able to see the “Show logs” ...
Why ADDA does not support More characters / Open template on SMS?
TRAI has very strict regulations on SMS blasts. If they find the SMS to be of commercial nature, TRAI has every authority to blacklist ADDA. To ensure that your ADDA is able to send SMS for important communications, we have compiled templates for the ...
Will I get SMS Notification from ADDA, if I have not logged in from a long time?
A User will not receive any SMS from ADDA if, 1. User has Never Logged In 2. If a phone number has not been confirmed in the last 6 months. This is as per TRAI (Telecom Regulatory Authority of India) regulations. We cannot send SMS until the user has ...
How to communicate/broadcast with the users?
There are various applications available on ADDA to communicate with your residents. You can use Broadcast, Notices and Conversations(Forums). Here are the steps to use Broadcast feature: Step 1: Login to ADDA -->>Admin -->> Units & Users ...
Why broadcast SMS are not going?
Check 1: We always suggest to use the Essential SMS due to the strict regulations by TRAI as noted below. Note: General SMS will not be delivered to users who have opted to not receive SMS as per DnD / TRAI regulations. As far as possible, please use ...
How to assign a Caretaker / Unit Manager to any unit on ADDA?
In some of the rented Flats or Villas, the owners might have delegated the responsibility of overseeing the property to Caretakers. These Caretakers can ensure the maintenance dues are paid on time, complaints are raised and serviced, and ...
How can members of the management committee get access to the admin module? Also, how do I enable/disable Management Committee email access?
#1. To give all module access to managing committee members, please follow the steps below: Step 1: Log in to ADDA -->> Admin -->> Units & Users -->> Access Control. Step 2: Click on "Add Management Committee Member -->> Enter the name, and ...
Should the Society Office Staff (e.g., Estate Manager) also be tracked in “Domestic Staff Manager”?
No! The Domestic Staff Manager is for the Domestic Help workers associated with each Flat. The Society Office can keep the Database of all such Workers, and provide them with ID cards. Each Resident is able to view the list of the Domestic Staff who ...
How can admin activate deactivated office staff?
Please follow the steps below to activate the deactivated office staff: Step 1 : Login to ADDA -->>Admin -->>Units & Users -->>Access Control Step 2: Select the tab for Deactivated Step 3: Select the office staff and below you will find an option ...
How to edit Office Staff details?
Please follow the steps below to edit office staff details: Step 1 : Login to ADDA -->> Admin -->> Units & Users -->>Access Control Step 2: Select the office staff -->>Near the name of the staff click on the edit option (Pencil Icon) Step 3: Edit the ...
How to remove access from Managing Committee?
Please follow the steps below to remove access from managing committee: Step 1: Login to ADDA -->>Admin -->>Units & User -->>Access Control Step 2: In the tab for Managing committee, select the required Managing Committee member>>Click on the “Remove ...
How to add an Office Staff and give module access?
Office Staffs are those staffs who are paid by the Association/Society/RWA. To Add an Office Staff, Please follow the steps below: Step 1: Login to ADDA -->>Admin -->> Units & Users -->> Access Control. Step 2: Select Tab for Office Staff -->> Add ...
How can I view the statistics of my Apartment Complex (For eg. No. of Active users, Users yet to log in, etc) ?
To view the statistics of your apartment complex, please follow the steps below: Login to ADDA -->> Admin -->> Units & Users -->> Statistics. In this section you will get a clear picture of the statistics of your apartment complex in numbers and well ...
Why ADDA does not support More characters / Open template on SMS ?
TRAI has very strict regulations on SMS blasts . If they find the SMS to be of commercial nature , TRAI has every authority to blacklist ADDA. To ensure that your ADDA is able to send SMS for important communications , we have compiled ...
How can an Admin deactivate an office staff?
To Deactivate Office Staff, please follow the steps below: Step 1: Login to ADDA -->> Admin -->> Units & Users -->> Access Control. Step 2: Select the Office Staff and near the name of the staff click on the deactivate option(Dustbin Icon). Step 3: ...
How to send App Notification/Flash?
App Notification/Flash message will be sent as an App Notification instantly to users who have ADDA App. Also, it will be shown to the user when he or she logs into the ADDA. This feature is very similar to getting any new message notifications on ...
How to Add/Edit Blocks in my ADDA?
To add more blocks, please follow the steps below: Step 1: Login to ADDA -->> Admin -->>Units & Users -->>Add users Step 2: Scroll down the page and click on the "Add More Block" option as shown below Step 3: A pop-up window will open, enter the new ...
How to add more than one user to a single unit?
Admin may need to create more than one user accounts for a flat, like for Spouse, Parents, Tenants, etc. You can categorise them as Owner Family or Tenant family. On ADDA you can create multiple users accounts for a Unit, as easily as you create a ...
How to deactivate the user from a unit, who is the owner of multiple units?
Follow the steps below to deactivate a user from a unit, who is the owner of multiple units in your ADDA: Step 1: Login to ADDA -->> Admin -->> Units & Users -->> Approved Users. Step 2: Search for the user -->> Click on the name below the search ...
How to remove an old Resident who sold out/vacate a flat and new Resident moves into a unit?
Please find below the steps to be taken in case when a user(Owner/Tenant) is moving out of the unit and a new user(Owner/Tenant) is moving into the unit. Step 1: Deactivate the old user account. Login to ADDA -->> Admin -->> Units & Users -->> ...
How to deactivate the user who has sold/left the unit?
Please follow the steps below to deactivate a user from a unit: Login to ADDA -->>Admin -->>Units & Users -->>Approved Users -->>Search for the user -->>Click on the name and on the right hand side you will find an option to “Deactivate the user”.
How can I see the user details that can be captured on ADDA?
Admin can add as well as view all the user details to ADDA. Step 1: Login to ADDA -->> Admin -->> Units & Users -->> Approved Users -->> Search For the user. Step 2: Once the user is selected on the right-hand side, you will see the Unit ...
How to edit the user's unit details? Or How to add/modify unit details?
Please follow the below steps to update user unit details : Step 1: Login to ADDA >> Admin >> Units & Users >> Approved Users Step 2: Search for the user >> on the right hand side click on the hyperlink “View More / Edit Unit Details” >>When you ...
How to send SMS/email to selected users?
Please follow the below steps to send SMS/email to selected users: Step 1 : Login to ADDA >> Admin >> Units & Users >> Approved Users Step 2 : Search for the user >> Click on the name >> On the Right hand side of the page, you will find an option to ...
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