Helpdesk Tracker
How does the QR Code-based Asset Management work?
(1) Print the QR code of the Asset and past it on your community assets, this way assets are easier to manage and all details relevant to assets are available in one place. Login to ADDA -->> Admin -->> Assets & Inventory -->> Assets -->> Click on ...
As an Admin, can I view the due status of any unit who has raised a Helpdesk request before processing them?
Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests -->> On this page you will find a column called "Due Status" where you will find two colours where Green colour indicates No Dues and Red Colour indicates that there are Dues against ...
How can an admin create a helpdesk request on behalf a resident using the ADDA Admin Portal?
Please follow the below steps to create a helpdesk request on behalf of a resident: Login to the ADDA portal -->> Admin -->> Helpdesk Tracker -->> Go to any of the submodules on Helpdesk Tracker and on the right-hand side you will find an option ...
If a resident has raised a common area issue like lift not working as a personal request, how can Admin convert that to a community request?
Please follow the blow steps to convert a personal helpdesk ticket to a community helpdesk ticket: Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests. Step 2: Click on the “View” option of the ticket that you wish to convert ...
How can Admin Process Internal helpdesk Requests?
Please follow the below steps to process Helpdesk requests: Step 1: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Open Requests. Step 2: Click on the “View” option of the ticket that you wish to process. A separate window pops up, here you can ...
Is there an option for Admins to filter Helpdesk Requests?
Helpdesk Requests can be filtered based on ticket category, ticket status, unit number etc. Follow the below steps to filter open/closed Helpdesk Requests: Step 1: After Logging in, go to Admin -->> Helpdesk Tracker -->> Open Requests/Closed ...
How to enable the SMS alerts for the category owners when the request is lodged?
Please follow the below steps to enable the SMS alerts when a request is lodged by the residents: Step 1: Log in to the ADDA -->>Admin. Step 2: Click on Helpdesk Tracker and under that go to the Escalation tab. Step 3: Click on "View" against the ...
How can I view the closed Helpdesk Requests? Also, how can I reopen the request if it is still not resolved from the residents's end?
To view closed Helpdesk Tickets, please follow the steps below: Login to ADDA -->> Admin -->> Helpdesk Tracker -->> Closed Requests -->> Click on "view" to know more details about the closed request. To open a closed Helpdesk Request, Click on ...
Who can add Helpdesk Categories?
New Helpdesk Categories can be added by your Admin. Please contact your Management committee with your suggestions to add new Helpdesk categories. Try out ADDA APP and connect with your Neighbourhood on the go! If You have any Queries Please Raise a ...
How to set escalation for Helpdesk requests?
A Request can be auto-escalated to the person on the next level/Admin when no update happens to it within a certain time as set by your Admin. The minimum time in which a Complaint can be escalated is 1 day. Requests can’t be escalated if there is no ...
How to delete/modify helpdesk category?
You can simply over-write and delete the HelpDesk category name. It will no longer appear on the HelpDesk view. The Complaints lodged earlier with this Category will still show. You can either continue them as-is or change the Category. Step 1: Login ...
How to get started with the Helpdesk Tracker?
HelpDesk Tracker is the Online Complaint Register of your Society. Here all the requests can be viewed and acted upon by the admin. Driver for each request can be assigned, status can be changed with relevant notes. Requests can be automatically ...
How can admins receive email notification on any new Helpdesk Requests raised by the residents?
Helpdesk notifications can be received by the admin members, wherein they can keep a track of the status of tickets raised by the customers. Follow the below steps to enable the Helpdesk notifications for Admins: Step 1: Login to ADDA -->> Admin -->> ...
Who can view the Helpdesk requests lodged?
All Complaints that you lodge on your ADDA’s HelpDesk will be visible to all members of your flat who are registered on your ADDA. The HelpDesk tracker shows the same information to all Users of a Unit. Note: If any update is done by admin, the ...